Need to get in touch?
Current Vibrant members
Send a secure message through your online banking app.
We'll get back to you as soon as possible during our regular business hours (8:30 a.m. to 5:00 p.m. Monday through Friday, and 8:30 a.m. to noon on Saturday).
New to Vibrant?
Get started with an online application or schedule an in-person meeting.
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Email us at hello@vibrantcu.org with any other questions
Frequently asked questions
I need help with my account. When is your member services team available?
Our regular business hours are from 8:30 a.m. to 5:00 p.m. CT Monday through Friday and 8:30 a.m. to noon CT on Saturdays.
If you need to report your debit card lost or stolen and it's after our regular business hours, please call 1-800-379-6724 to prevent unauthorized charges.
I got locked out of my online account. What do I do?
Listen, it happens to everyone occasionally. Call 1-800-323-5109 to reset your account. We can also confirm your username and reset your password.
I forgot my password. What do I do?
How do I set up an automatic payment?
If you’re setting up a payment for a Vibrant loan, you can choose “Pay” from your dashboard. On the next screen, select the appropriate option, then your desired payment frequency.
What is the Vibrant routing number?
271183646
How do I keep debit transactions from being blocked while traveling?
Going on a trip? While traveling, provide us with your plans to prevent potential card interruptions.
To share your travel plans, visit 'Travel Notices' under 'Manage Cards' on online banking. On the mobile app, select 'Cards' from the main menu. Choose the card you plan on taking and select 'Travel Notices' to enter date and destination information. You can set travel alerts on multiple cards, but it must be set up individually per card.
I got a text message about a fraudulent charge. What should I do?
If you receive a message about a potentially fraudulent charge, let us know whether you recognize the transaction by replying to the text or calling us at 1-800-323-5109.
What should I do if I lose my card?
During regular business hours, reach out to our Member Contact Center by calling 1-800-323-5109 to let us know and request a new card.
For after hours support on your debit card, please call 1-800-379-6724 to prevent unauthorized charges.
Send us a message
Have an issue that involves personal or sensitive info? For your security, we can’t handle those types of requests over email—things like account problems, login troubles, or personal detail updates. Instead, reach out through the secure messaging option in online banking or give us a call. We’ll make sure you’re taken care of safely.