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Current Vibrant members

We'll get back to you as soon as possible during our regular business hours (8:30 a.m. to 5:00 p.m. Monday through Friday, and 8:30 a.m. to noon on Saturday).

New to Vibrant?

Get started with an online application or schedule an in-person meeting. 
 

Need to get in touch?

FAQ

  • Our regular business hours are from 8:30 a.m. to 5:00 p.m. CT Monday through Friday and 8:30 a.m. to noon CT on Saturdays. 
     

    If you need to report that your debit or credit card has been lost or stolen, and it's after our regular business hours, call 1-800-323-5109 and press 1.

  • Listen, it happens to everyone occasionally. Call 1-800-323-5109 to reset your account. We can also confirm your username and reset your password.

  • If you’re setting up a payment for a Vibrant loan or credit card, you can choose “Pay” from your dashboard. On the next screen, select the appropriate option, then your desired payment frequency.

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  • To protect your account against fraudulent charges, we may block transactions that originate from outside your geographic area. If you plan to travel or are already on the road, you can call 1-800-323-5109 to let us know. (After 5 p.m. and on weekends or holidays, choose option 2 from the voicemail menu.) You can also log in to your online banking account and send us a message.

  • If you receive a message about a potentially fraudulent charge, let us know whether you recognize the transaction by replying to the text or calling us at 1-800-323-5109.

  • During regular business hours, reach out to our Member Contact Center by calling 1-800-323-5109 to let us know and request a new card.

    After hours, contact Mastercard directly at  1-800-MASTERCARD (1-800-627-8372) to prevent unauthorized charges.

FAQ

Send us a message

*By filling out this form and clicking the submit button, you agree to be contacted by Vibrant Credit Union via phone, email, and/or text message for this product or service. For your protection, please do not provide any personal account information. To communicate specific account information with us please give us a call at 800.323.5109, message us through online banking or stop into any of our branch locations.
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