Need to get in touch?
New to Vibrant?
Get started with an online application or schedule an in-person meeting.
Current Vibrant members
Send a secure message through your online banking app.
Shoot us an email at firstname.lastname@example.org.
We'll get back to you as soon as possible during our regular business hours (8:30 a.m. to 5:00 p.m. Monday through Friday, plus 8:30 a.m. to noon on Saturday).
Schedule an appointment with a banker
Open a Certificate of Deposit (CD)
Schedule an in-person meeting at Vibrant HQ with a personal banker. Choose the date or time that works best for you!.
Open a Home Equity Line of Credit (HELOC)
Meet with one of our lending experts at Vibrant HQ to discuss your options for opening a Home Equity Line of Credit (HELOC).
Open a checking or savings account
Schedule a one-on-one meeting with a Vibrant banker to open a checking or savings account. Choose the date and time that works best for you!
Add a signer to your account
Need to add a signer to an existing Vibrant deposit account? Schedule an appointment at Vibrant HQ to complete the paperwork.
Get a personal financial review
Get personalized advice on which Vibrant products are right for you. Talk one-on-one with a personal banker at Vibrant HQ. Choose the date and time that work best for you!
Apply for a personal loan or credit card
Discuss your borrowing options with one of our personal bankers. Schedule a meeting at the date and time that work best for you.
Our regular business hours are from 8:30 a.m. to 5:00 p.m. Monday through Friday and 8:30 a.m. to noon on Saturday.
If you need to report that your debit or credit card has been lost or stolen, and it's after our regular business hours, call 1-800-323-5109 and press 1.
Listen, it happens to everyone occasionally. Call 1-800-323-5109 to reset your account. We can also confirm your username and reset your password.
Click here to reset your password.
If you’re setting up a payment for a Vibrant loan or credit card, you can choose “Pay” from your dashboard. On the next screen, select the appropriate option, then your desired payment frequency.
To protect your account against fraudulent charges, we may block transactions that originate from outside your geographic area. If you plan to travel or are already on the road, you can call 1-800-323-5109 to let us know. (After 5 p.m. and on weekends or holidays, choose option 2 from the voicemail menu.) You can also log in to your online banking account and send us a message.
If you receive a message about a potentially fraudulent charge, let us know whether you recognize the transaction by replying to the text or calling us at 1-800-323-5109.
During regular business hours, reach out to our Member Contact Center by calling 1-800-323-5109 to let us know and request a new card.
After hours, contact Mastercard directly at 1-800-MASTERCARD (1-800-627-8372) to prevent unauthorized charges.
Vibrant members can choose to skip a monthly payment on their Vibrant auto loan, personal loan, or credit card up to two times a year (non-consecutive months only).
The cost of the service is $100 for minimum payments up to $200 and $180 for payments above $200. Get more information or request Skip-a-Pay.
Tap into your home's equity
Open a HELOC (home equity line of credit) for access to instant cash when you need it. We offer a lower interest rate than the typical credit card, and you can keep drawing on your line for up to 15 years.
Rates as low as 8.500%*