Say hello to ITM banking
Just don't be startled when we say "hello" back.
Get to know our ITMs
Our ITMs (interactive teller machines) may look like ATMs, but they can do practically everything you'd visit a branch for.
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You can connect instantly via video with a Vibrant teller during business hours any time you need assistance
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You don’t need a debit card—just your photo ID
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When you deposit a check, you'll get an image of the deposited check on your receipt
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You can perform more types of transactions beyond getting cash or making deposits—including making a loan or credit card payment or transferring funds
When to use TALK TO A TELLER
ITM tellers are available 8:30 a.m. to 5 p.m. Monday through Friday and 8:30 a.m. to 12 p.m. on Saturday
Our ITMs can also be used for simple tasks like making a deposit, getting cash, or checking your balance. During business hours, they can do a whole lot more. Select TALK WITH A TELLER on the main screen to:
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Cash a check
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Deposit cash or checks immediately
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Make a loan payment
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Move money from one account to another
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Get change for larger bills
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Update your contact information
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Order checks
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Order a replacement debit card
How to MAKE AN ITM DEPOSIT
You can insert up to 50 checks or bills at a time—the ITM will automatically scan and count them.
Deposit checks by inserting up to 50 checks at a time in the deposit slot. The teller will ask you to verify each check image when it appears on screen.
Deposit cash by inserting up to 50 bills in the deposit slot. The machine will display the total amount on screen. Please note that the ITMs do not accept coin deposits.
How long does it take for my deposit to appear in my account?
If you make a teller-assisted deposit, it should appear in your account immediately unless the teller informs you there will be a hold on the check.
Why would Vibrant place a hold on my deposit?
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Your deposit totals more than $6,725 in a single day
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Your total deposit is larger than the balance available in your account
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Your account has been opened in the last 30 days
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The deposited check comes from an out-of-state financial institutions
*This location features a full-service ITM (interactive teller machine) that connects you with our Vibrant team via video.
Frequently asked questions
Are the Vibrant ITM tellers Vibrant employees?
They sure are! You may even recognize some friendly faces from your last trip to a Vibrant branch.
How do I cash a check at an ITM?
Insert the check in the deposit slot when the teller is ready. An image of your check will appear on screen, and you'll have the option to deposit or request cash back in $100s, $20s, $5s, or $1s and change.
Can I use the ITM without talking to a teller?
Yes! You can withdraw cash, deposit checks, or view your balance at any time. When making a withdrawal, you can choose Select Your Bills to pick the denominations you want; otherwise, the machine will dispense the largest available bills.
If you choose to deposit a check without teller assistance, be aware that only the first $275 of your deposit will be available immediately. The remainder will be available within two (2) business days, unless there is a hold on your check.
I left my debit card at home. Can I still do my banking?
Yes! Select TALK TO A TELLER and show them your government-issued photo ID to verify your identity.
How do I pay my Vibrant loan or credit card bill through an ITM?
Pay in cash or with a check by inserting it in the deposit slot when the teller is ready—or ask the teller to transfer funds from your Vibrant checking or savings account.
Are the drive-thru ITMs available 24/7?
While our drive-thru ITMs are available 24/7 for deposits or cash withdrawals, most other transactions will only be available during regular business hours.
Will it take longer for my deposit to post than it would if I went to a ordinary branch?
Nope! When you use the "talk to teller" option, your deposit will post at the same time it would if you made the deposit in person at a branch.
Can I deposit coins through a Vibrant ITM?
Unfortunately, our ITMs do not have the ability to accept coins.
Can I get a cashier's check or money order from a Vibrant ITM?
If you're at our Vibrant HQ location, you can get cashier's checks and money orders through the ITM. You will need to pick these items up from our front desk staff in the Vibrant HQ lobby.
If you're using any other ITMs, you can request to have a cashier's check mailed to you. Send us a secure message for more information!
How can I ensure my transaction is private?
You can either use the handset on the machine to speak directly with your teller or communicate via typing into the keyboard. There is also a mic jack on the machine for members who need to connect assistive technology.
Can I get change for a $100 bill through a Vibrant ITM?
You absolutely can, provided you connect with a teller through the ITM first. They can dispense $1, $5, $20, and $100 bills as requested.
NOTE: If you're making an ordinary cash withdrawal without teller assistance, your withdrawal will be available in $20 bills only.