Say hello to ITM banking
Just don't be startled when our intelligent teller machines say "hello" back.
Get to know vibrantLive ITMs
Our vibrantLive ITMs (interactive teller machines) may look like ATMs, but they can do practically everything you'd visit a branch for.
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You can connect instantly via video with a Vibrant teller during business hours any time you need assistance
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You don’t need a debit card—just your photo ID
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When you deposit a check, you'll get an image of the deposited check on your receipt
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You can perform more types of transactions beyond getting cash or making deposits—including making a loan or credit card payment or transferring funds
When to use TALK TO A TELLER
ITM tellers are available 8:30 a.m. to 5 p.m. Monday through Friday and 8:30 a.m. to 12 p.m. on Saturday
Our ITMs can also be used for simple tasks like making a deposit, getting cash, or checking your balance. During business hours, they can do a whole lot more. Select TALK WITH A TELLER on the main screen to:
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Cash a check
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Deposit cash or checks immediately
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Make a loan or credit card payment
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Move money from one account to another
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Get change for larger bills
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Get a credit card advance
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Request Skip-a-Pay
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Update your contact information
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Order checks
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Order a replacement debit or credit card
Frequently asked questions
They sure are! You may even recognize some friendly faces from your last trip to a Vibrant branch.
Insert the check in the deposit slot when the teller is ready. An image of your check will appear on screen, and you'll have the option to deposit or request cash back in $100s, $20s, $5s, or $1s and change.
Yes! You can withdraw cash ($20 bills only), deposit checks, or view your balance at any time.
If you choose to deposit a check without teller assistance, be aware that only the first $225 of your deposit will be available immediately. The remainder will be available within two (2) business days, unless there is a hold on your check.
Yes! Select TALK TO A TELLER and show them your government-issued photo ID to verify your identity.
Pay in cash or which a check by inserting it in the deposit slot when the teller is ready—or ask the teller to transfer funds from your Vibrant checking or savings account.
While our drive-thru vibrantLive ITMs are available 24/7 for deposits or cash withdrawals, most other transactions will only be available during regular business hours.
Nope! When you use the "talk to teller" option, your deposit will post at the same time it would if you made the deposit in person at a branch.
Unfortunately, our vibrantLive ITMs do not have the ability to accept coins. You can find a coin machine at our Moline (SouthPark) branch.
If you're at our Vibrant HQ location, you can get cashier's checks and money orders through the vibrantLive ITM.
You will need to pick these items up from our front desk staff in the Vibrant HQ lobby.
If you're using our East Village or Pleasant Valley vibrantLive ITMs, you can request to have a cashier's check mailed to you. Send us a secure message for more information!
You can either use the handset on the machine to speak directly with your teller or communicate via typing into the keyboard. There is also a mic jack on the machine for members who need to connect assistive technology.
You absolutely can, provided you connect with a teller through the vibrantLive ITM first. They can dispense $1, $5, $20, and $100 bills as requested.
NOTE: If you're making an ordinary cash withdrawal without teller assistance, your withdrawal will be available in $20 bills only.
FAQ
Where to find a Vibrant ITM
How to MAKE AN ITM DEPOSIT
You can insert up to 50 checks or bills at a time—the ITM will automatically scan and count them.
Deposit checks by inserting up to 50 checks at a time in the deposit slot. The teller will ask you to verify each check image when it appears on screen.
Deposit cash by inserting up to 50 bills in the deposit slot. The machine will display the total amount here. Sorry, we can't accept coins at our ITMs. Visit our SouthPark branch to deposit coins.
How long does it take for my deposit to appear in my account?
If you make a teller-assisted deposit, it should appear in your account immediately unless the teller informs you there will be a hold on the check.
Why would Vibrant place a hold on my deposit?
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Your deposit totals more than $5,525 in a single day
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Your total deposit is larger than the balance available in your account
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Your account has been opened in the last 30 days
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The deposited check comes from an out-of-state financial institutions