Careers privacy Careers privacy notice Privacy Notice about Collection of Personal Information for Applicants, Employees, and Contractors Vibrant Credit Union (the “Company”) is providing you with this Privacy Notice about Collection of Personal Information for Applicants, Employees, and Contractors (“Notice”) in accordance with the California Consumer Privacy Act, as modified by the California Privacy Rights Act of 2020, (the “CCPA”) to inform you about: the categories of Personal Information that the Company collects about applicants, employees, and contractors; why we collect it, how we use and share it; and the rights you have relating to your Personal Information under the CCPA. For purposes of this Notice, the term “Personal Information” (“PI”) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available, de-identified, or aggregated. Not all PI identified in this Notice is collected about each applicant, employee, or contractor. The PI collected from and about each individual will depend upon the status of their relationship with the Company, their role, and other circumstances. Assistance For Disabled Applicants and Employees Alternative formats of this Notice are available to individuals with a disability. Please contact hr@vibrantcu.org for assistance. How and Why We Collect and Disclose Your Personal Information, Including Within the Past 12 Months 1. Identifiers 1.1. Personal Information Collected Includes: real name, nickname or alias, postal address, telephone number, e-mail address, unique personal identifier, Social Security number, signature, online identifier, Internet Protocol address, bank account name and number for direct deposits, driver’s license number or state identification card number, passport number, or other similar identifiers. 1.2. Categories of Sources from which PI is Collected: directly from you, automatically when you use our electronic systems, created by us (e.g., your username and Company email address), and from service providers that help us to run our business. 1.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business, benefits providers, governmental authorities. 1.4. Purposes for Collection, Use, and Disclosure: to communicate with you, to assess your eligibility for employment, to onboard and enroll you as an employee, to allow you to perform job functions, to provide compensation and benefits, to comply with applicable laws and regulations, to manage the security of our premises and systems, to detect and prevent fraud against you and/or us. 2. Personal Information Described in Cal. Civ. Code § 1798.80(e) 2.1.Personal Information Collected Includes: your name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or other financial information, medical information, or health insurance information. 2.2. Categories of Sources from which PI is Collected: directly from you, from service providers that help us to run our business, from third parties. 2.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business, benefits providers, governmental authorities. 2.4. Purposes for Collection, Use, and Disclosure: to communicate with you, to assess your eligibility for employment, to onboard and enroll you as an employee, to manage job duties and operate our business, to manage corporate information technology, to provide compensation and benefits, to comply with applicable laws and regulations, to manage the security of our premises and systems, to detect and prevent fraud against you and/or us. 3. Characteristics of Protected Classifications Under California or Federal Law 3.1. Personal Information Collected Includes: age and date of birth; marital status; race; ancestry; ethnic origin; sex; gender; sexual orientation; gender identity; gender expression; religion or creed; military or veteran status; medical condition; pregnancy, childbirth, breastfeeding, and related medical conditions; genetic information; disability. 3.2. Categories of Sources from which PI is Collected: directly from you, from service providers that help us to run our business, from third parties. 3.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business, benefits providers, governmental authorities. 3.4. Purposes for Collection, Use, and Disclosure: to comply with applicable laws and regulations, for diversity and inclusion programs. 4. Commercial Information 4.1. Personal Information Collected Includes: records of personal property; products or services purchased, obtained, or considered; or other purchasing or consuming histories or tendencies. If you interact with Vibrant Credit Union as a consumer, you can find our Privacy Notice here: https://www.vibrantcreditunion.org/privacy . 4.2. Categories of Sources from which PI is Collected: directly from you, from service providers that help us to run our business. 4.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 4.4. Purposes for Collection, Use, and Disclosure: reimbursement of expenses, auditing, to detect and prevent fraud against you and/or us. 5. Internet or Other Electronic Network Activity Information 5.1. Personal Information Collected Includes: browsing history, search history, log-in or log-out activity on Company resources, email communications, stored documents and emails, all activity on Company communication systems, other information regarding an employee’s use of Company-issued devices, and information regarding your interactions with our websites, applications, or advertisements. 5.2. Categories of Sources from which PI is Collected: automatically when you use our electronic systems and/or Company-issued devices, from service providers that help us to run our business. 5.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business, governmental authorities. 5.4. Purposes for Collection, Use, and Disclosure: to manage corporate information technology, to manage the security of our premises and systems, to manage job duties and operate our business, to detect and prevent fraud against you and/or us, to conduct internal audits, and to conduct internal investigations. 6. Geolocation Data 6.1. Personal Information Collected Includes: access-control data based on employee badge swipes and location data inferred from your device’s IP address. 6.2. Categories of Sources from which PI is Collected: directly from you, automatically when you use our electronic systems. 6.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 6.4. Purposes for Collection, Use, and Disclosure: to manage corporate information technology, to manage the security of our premises and systems, to detect and prevent fraud against you and/or us, to conduct internal investigations. 7. Audio, Electronic, Visual, Thermal, Olfactory , or Similar Information 7.1. Personal Information Collected Includes: closed-circuit images, photographs and video of you (for ID badges, marketing materials, etc.), and audio recordings as may relate to your job functions. 7.2. Categories of Sources from which PI is Collected: directly from you, automatically while you are on Company property or using certain Company devices (e.g., if you answer or place phone calls on a recorded line or use our video conferencing software). 7.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 7.4. Purposes for Collection, Use, and Disclosure: to manage the security of our premises and systems; to manage job duties, evaluate performance, and operate our business; to conduct internal investigations. 8. Professional or Employment-Related Information 8.1. Personal Information Collected Includes: recruitment information (such as skills, qualifications, references, recommendations, and other information included in a resume, application form, or cover letter); background information commonly used for onboarding and security screenings; employee profile information (employee status, organization information, performance and talent information, employment background, functional experience, leadership experience, honors or awards, timesheets, education, training, professional certifications, evaluations, developmental planning, career interests and development information, and other talent management and team-based assessments); compensation, payroll and benefits information; medical, parental, family, vacation, and other leave and associated records, including details of the types of and reasons for leave being taken, duration of leave, and leave-related correspondence; any termination of employment documentation, including resignation letters, dismissal letters, minutes of meetings, settlement agreements, and related correspondence. 8.2. Categories of Sources from which PI is Collected: directly from you, from service providers that help us to run our business, from third parties. 8.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business, benefits providers, governmental authorities. 8.4. Purposes for Collection, Use, and Disclosure: to assess your eligibility for employment; to onboard and enroll you as an employee; to manage job duties, evaluate performance, and operate our business; to provide compensation and benefits; to comply with applicable laws and regulations; to manage the security of our premises and system; to detect and prevent fraud against you and/or us; to conduct internal investigations. 9. Non-Public Education Information 9.1. Personal Information Collected Includes: school(s) attended, grades, and other information relating to your secondary and post-secondary education. 9.2. Categories of Sources from which PI is Collected: directly from you. 9.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 9.4. Purposes for Collection, Use, and Disclosure: to assess your eligibility for employment, to onboard and enroll you as an employee, and to assist with professional licensing. 10. Inferences Used to Create a Profile 10.1. Personal Information Collected Includes: information reflecting your preferences, characteristics, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. 10.2. Categories of Sources from which PI is Collected: directly from you, drawn from other categories of Personal Information we collect. 10.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 10.4. Purposes for Collection, Use, and Disclosure: to manage job duties, evaluate performance, and operate our business; to manage corporate information technology; to detect and prevent fraud against you and/or us. 11. Background Screening Information 11.1. Personal Information Collected Includes: results of the following types of background screening: credit history, bond and surety history, criminal history; sex offender registration; motor vehicle records; employment history; drug testing. 11.2. Categories of Sources from which PI is Collected: directly from you, from service providers that help us to run our business, from third parties. 11.3. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 11.4. Purposes for Collection, Use, and Disclosure: to screen applicants and employees for risks to the Company and continued suitability for their jobs, to evaluate employees for internal promotions. 12. Sensitive Personal Information 12.1. Social Security, Driver’s License, State Identification Card, or Passport Number. 12.1.1.1. Categories of Sources from which PI is Collected: directly from you. 12.1.1.2. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 12.1.1.3. Purposes for Collection, Use, and Disclosure: to assess your eligibility for employment, to onboard and enroll you as an employee, to provide compensation and benefits, to comply with applicable laws and regulations, to manage the security of our premises and systems. 12.2 Account Log-in, Financial Account, Debit Card, or Credit Card Number in Combination with any Required Security or Access Code, Password, or Credentials Allowing Access to an Account. 12.2.1.1. Categories of Sources from which PI is Collected: directly from you, automatically when you use our electronic systems. 12.2.1.2 .Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 12.2.1.3. Purposes for Collection, Use, and Disclosure: to manage corporate information technology, to manage the security of our premises and systems. 12.3. Personal Information that Reveals an Employee’s Racial or Ethnic Origin, Citizenship or Immigration Status, Religious or Philosophical Beliefs, or Union Membership. 12.3.1.1. Categories of Sources from which PI is Collected: directly from you and documents you provide with your US Citizenship and Immigration Services Form I-9, from service providers that help us run our business, from third parties. 12.3.1.2. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 12.3.1.3. Purposes for Collection, Use, and Disclosure: to comply with applicable laws and regulations, for diversity and inclusion programs. 12.4. Contents of Mail, Email, and Text Messages Except Those for which We are the Intended Recipient. 12.4.1.1. Categories of Sources from which PI is Collected: directly from you, from service providers that help us to run our business. 12.4.1.2. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 12.4.1.3. Purposes for Collection, Use, and Disclosure: to manage job duties, to evaluate performance, to operate our business, to manage corporate information technology. 12.5. Personal Information Collected and Analyzed Concerning an Employee’s Health. 12.5.1.1. Categories of Sources from which PI is Collected: directly from you, service providers that help us to run our business, and benefits providers. 12.5.1.2. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business and benefits providers. 12.5.1.3. Purposes for Collection, Use, and Disclosure: to manage job duties, to operate our business, to provide benefits incentivize making healthier lifestyle choices, and to comply with applicable laws and regulations. 12.6. Personal Information Collected and Analyzed Concerning an Employee’s Sexual Orientation. 12.6.1.1. Categories of Sources from which PI is Collected: directly from you, from service providers that help us run our business, from benefits providers. 12.6.1.2. Categories of Recipients to which PI may be Disclosed: service providers that help us to run our business. 12.6.1.3. Purposes for Collection, Use, and Disclosure: to comply with applicable laws and regulations, to provide benefits, for diversity and inclusion programs. We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the CCPA. Additional Categories of Personal Information we Collect We collect the following information about you that does not directly fall within the categories listed in the CCPA: Visa status and work authorization information (including information from related documents, such as your passport, driver’s license, or other identification, proof of residence, and proof of authorization to work in the United States) Emergency contacts/next of kin information, details about your spouse/partner, dependents, and beneficiaries (such as their names, ages, titles, relationship to you, addresses, telephone numbers, and email addresses) Languages spoken Criminal records information including results of background checks obtained through government agencies such as the US Federal Bureau of Investigation Withholdings and tax information (such as information collected on IRS Form W-4 and California Tax Form DE 4) Information about births, adoptions, deaths, child medical support orders, loss of eligibility for medical coverage, and other life events that may trigger an opportunity to modify your benefits elections Information about your health, sickness, and absences (including information regarding your physical and/or mental health, any participation in health and wellness programs, drug and alcohol screening information, medical provider information – for example, if you apply for workers’ compensation – and information about any conditions that may require accommodations within the workplace) Information about your credit history and bond or surety history Unless otherwise specified, the sources of this Personal Information, the purposes for which we use it, and the categories of persons to which we disclose it are the same as those listed for Professional or Employment-Related Information. Disclosures of California Employee Personal Information We do not, nor have we within the preceding 12 months, sell or share for cross-context behavioral advertising the personal information of employees that we collect in relation to your employment at Vibrant Credit Union. If you also interact with us as a consumer, please review our Privacy Notice for more information about our practices in that context. How Long We Keep Your Personal Information We keep the categories of Personal Information described above for as long as necessary or permitted for the purposes described in this Notice or otherwise authorized by law. This generally means holding the information for as long as one of the following apply: Your Personal Information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information; Your Personal Information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the Personal Information was collected; The Personal Information is reasonably necessary to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or We are otherwise required or permitted to keep your information by applicable laws or regulations. Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below. Submitting Requests Relating to Your Personal Information If you are a resident of California, you have the right to submit certain requests relating to your Personal Information as described below. To exercise any of these rights, please submit a request by contacting us at hr@vibrantcu.org or (800) 323-5109. Please note that, if you submit a request to know, request to delete or request to correct, you will be asked to log into your employee account or to provide 2-3 pieces of Personal Information that we will match against our records to verify your identity. You may designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the webform or toll-free number listed above. Right to Know You have the right to know what Personal Information we have collected about you, which includes: 1. The categories of Personal Information we have collected about you, including: a. Categories of Sources from which PI is Collected: directly from you, from service providers that help us run our business, from benefits providers. b. Purposes for Collection, Use, and Disclosure: to comply with applicable laws and regulations, to provide benefits, for diversity and inclusion programs. c. The categories of Personal Information that we disclosed for a business purpose, and for each category identified, the categories of recipients to which we disclosed that particular category of Personal Information; d. The specific pieces of Personal Information we have collected about you. Right to Delete Your Personal Information. You have the right to request that we delete Personal Information we collected from you, subject to certain exceptions. Right to Correct Inaccurate Information. If you believe that Personal Information we maintain about you is inaccurate, you have the right to request that we correct that information. Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to exercise any of your privacy rights under law or regulation, you also have the right not to receive discriminatory treatment by us, including retaliation against you as an employee, job applicant, or independent contractor. How to Contact Us If you have questions regarding this Notice, you can contact us by phone at (800) 323-5109 or via email at hr@vibrantcu.org . Last updated: May 16, 2025.

Complete the form to request a donation of funds for your community project. Vibrant wants to Be the Good in the communities we serve. Get a little help from your friends We care about the communities where our members live and work Get a little help from your friends We care about the communities where our members live and work Find out what we can do for you The basics Are you looking for funding, giveaway items, or some extra helping hands? Get in touch. You must be a nonprofit or tax-exempt organization Submit a request at least 30 days in advance of your event (longer is better!) No solicitations will be allowed on Vibrant property Causes we support While we can’t help out with every request, we love to work with organizations that support these goals: Community development Civic affairs Culture Education (including booster clubs and PTAs) Environment Financial literacy Health and welfare Public safety Youth character building (including scouting, sports clubs, and other organizations) Submit a donation request

Get in touch with us any time via phone, email, or secure messaging through the Vibrant mobile app. How Can We Help? The fastest way to get help depends on what you need. Many account-related requests can't be handled through our website contact form or standard email. For your security, questions involving your account require a secure channel and identity verification. Use the options below to get help faster. Online Banking & Login Help Can't sign in to Online Banking? Start with these self-service options: Reset your password Recover your username If you're still unable to access your account, call us at 800-323-5109 . We'll need to verify your identity before restoring access. Reset Online Banking Account Questions & Support Need help with your balance, transactions, payments, account number, loan, or other account activity? These requests require access to your account and cannot be handled through the website contact form or standard email. Use one of these secure options instead: Secure Chat in Online Banking Call us 800-323-5109 for 24/7 Automated Phone Banking This is the fastest and most secure way to get help with account-specific questions. Register for online banking here. Log In to Online Banking Fraud or Card Issues Lost your card? See a transaction you don't recognize? Think you may be experiencing fraud? Contact us as soon as possible. Use a secure channel for: Lost or stolen cards Unauthorized transactions Suspected fraud Card security concerns The sooner you reach out, the sooner we can help protect your account. For the fastest assistance, call 800-323-5109 . For all after hours card help, call 800-379-6724 . How to Detect Fraud Need to send us documents? Some requests require paperwork, and email is the quickest way to get it to the right team. If you're sending items such as a death certificate, Small Estate Affidavit, Power of Attorney paperwork, or other supporting documents, please email them to hello@vibrantcu.org . Secure Support Options Secure channels for account assistance: Secure Chat in Online Banking Automated Phone Banking Phone Support Phone: 800-323-5109 Hours (Central Time) Monday-Friday: 8:30 a.m.-5:00 p.m. Saturday: 8:30 a.m.-12:00 p.m. Sunday: Closed Account-specific requests require identity verification and cannot be handled through the contact form below. General Questions Questions about products, services, locations, careers, partnerships, or website feedback? Send us a message below.* *By filling out this form and clicking the submit button, you agree to be contacted by Vibrant Credit Union via phone, email, and/or text message for this product or service. For your protection, please do not provide any personal account information. To communicate specific account information with us please give us a call at 800.323.5109, message us through online banking or stop into any of our branch locations. Frequently asked questions I need help with my account. When is your member services team available? Our regular business hours are from 8:30 a.m. to 5:00 p.m. CT Monday through Friday and 8:30 a.m. to noon CT on Saturdays. If you need to report your debit card lost or stolen and it's after our regular business hours, please call 1-800-379-6724 to prevent unauthorized charges. I got locked out of my online account. What do I do? Listen, it happens to everyone occasionally. Call 1-800-323-5109 to reset your account. We can also confirm your username and reset your password. I forgot my password. What do I do? Reset your password online. How do I set up an automatic payment? If you’re setting up a payment for a Vibrant loan, you can choose “Pay” from your dashboard. On the next screen, select the appropriate option, then your desired payment frequency. What is the Vibrant routing number? 271183646 How do I keep debit transactions from being blocked while traveling? Going on a trip? While traveling, provide us with your plans to prevent potential card interruptions. To share your travel plans, visit 'Travel Notices' under 'Manage Cards' on online banking. On the mobile app, select 'Cards' from the main menu. Choose the card you plan on taking and select 'Travel Notices' to enter date and destination information. You can set travel alerts on multiple cards, but it must be set up individually per card. I got a text message about a fraudulent charge. What should I do? If you receive a message about a potentially fraudulent charge, let us know whether you recognize the transaction by replying to the text or calling us at 1-800-323-5109. What should I do if I lose my card? During regular business hours, reach out to our Member Contact Center by calling 1-800-323-5109 to let us know and request a new card. For after hours support on your debit card, please call 1-800-379-6724 to prevent unauthorized charges.

If your personal or financial information has not yet been compromised by a data breach, count yourself lucky. In 2022, Statista reports there were 1,800 data breaches reported in the United States, everywhere from Twitter to Uber to the credit reporting agency Experian. What to do if your personal data is compromised If your personal or financial information has not yet been compromised by a data breach, count yourself lucky. In 2022, Statista reports there were 1,800 data breaches reported in the United States, everywhere from Twitter to Uber to the credit reporting agency Experian. If your personal or financial information has not yet been compromised by a data breach, count yourself lucky. In 2022, Statista reports there were 1,800 data breaches reported in the United States , everywhere from Twitter to Uber to the credit reporting agency Experian. If you receive a notification that your personal and/or financial information has been compromised, here are some steps you can take to protect yourself. Change your passwords. And while you’re at it, make sure you’re not using the same passwords for more than one login. That’s easier said than done when the average person has dozens of logins to manage, so consider using a password manager like 1Password or Dashlane . These applications will not only remember your login information at every site, they’ll make it easy to choose a unique, hard-to-crack password any time you create an account. But don’t get overconfident—even the password manager LastPass experienced a data breach in 2022 —that’s how common data breaches are.) Set up multi-factor authentication—especially for that password manager you probably just started using. Multi-factor authentication enables you to add an extra layer of protection between your password and your data. After your login information has been correctly entered, with MFA, you’ll automatically receive a phone call or a text message asking you to confirm that you’re the person attempting to access your account, along with a one-time code you can use to prove you’re really you. Take advantage of any free credit monitoring or identity theft protection services you are offered by the organization that was breached. Most companies will offer these services as compensation for the inconvenience they have caused you. Consider adding a verbal PIN or passphrase to your financial accounts. If identity thieves acquire enough of your personal information, it’s possible that they can assume control of your checking and savings accounts by contacting your financial institution and pretending to be you. One way to protect yourself at Vibrant—call us and set up a verbal PIN or passphrase we’ll ask you to provide every time you call. Scammers won’t know you have one unless they call – and it’s much more difficult to crack a password on the phone. Consider setting up a credit freeze. You can place a credit freeze on your credit report, preventing any lender or retailer from pulling your credit as part of a credit application. If you’re not actively in the market for a loan or credit card, then setting up a security freeze on your credit report is an effective way to keep identity thieves from signing up for credit cards of their own. If you later need to apply for credit, you can remove the security freeze either temporarily or permanently. The process is simple, free and can be completed online, via phone, or through the mail. Make sure to contact all three main credit reporting agencies (Experian, Equifax, and TransUnion) to ensure you’re completely protected. Get complete instructions on setting up a credit freeze from USA.gov . Watch your bank and credit card accounts for suspicious transactions. If you see a transaction that doesn’t look familiar, contact your financial institution immediately to file a dispute. If your card has been compromised, your financial institution can issue you a new number and close the old account. Check your credit report regularly to make sure no one is taking out credit in your name. If you’ve signed up for online banking with Vibrant, it’s easy to keep an eye on your credit report. Log in , go to the TOOLS menu, and choose CREDIT TRACKER. You’ll receive an alert any time your credit report updates—from decreases in your available credit to new accounts added. Consider investing in identity theft insurance. Many homeowners and renters policies include optional identity theft protection that can cost as little as $15 a year. This coverage can provide compensation for attorneys’ fees, lost wages if you need to take time away from work to rectify the damage, and for administrative costs including certified mail, long-distance calls, or notary fees. Talk to our partners at Vibrant Insurance Group to find identity theft coverage that fits your needs. Feeling overwhelmed? Get expert advice from IdentityTheft.gov . This free program from the Federal Trade Commission will walk you through everything you need to do in the event of a data breach or documented case of identity theft (e.g., you have found a fraudulent charge on your credit card). Previous Item Next Item Read more from the blog Read More > Identity Theft vs. Identity Fraud What’s the Difference (and Why It Matters) Read More > 10 Reasons to Set Up Direct Deposit Whether you're looking for a faster payday, easier money management, or a more secure way to get paid, direct deposit has benefits worth exploring. Read More > How Much Should You Actually Have in Checking vs. Savings? (And Why the Answer Isn’t the Same for Everyone) Read More > How Mobile Check Deposit Works And When It Makes Sense to Use It Read More > Is Online Banking Safe? What Really Keeps Your Money Protected Read More > 5 Smart Habits That Make Managing Your Money Easier (Not Harder) Managing money shouldn’t feel like a part-time job.

Managing money shouldn’t feel like a part-time job. 5 Smart Habits That Make Managing Your Money Easier (Not Harder) Managing money shouldn’t feel like a part-time job. If it does, that’s usually not because you’re irresponsible, unmotivated, or “bad with money.” More often, it’s because the system you’re using asks too much of you. The easiest money systems aren’t the ones that look impressive or require constant attention. They’re the ones that quietly do their job in the background while you go live your life. The five habits below aren’t about optimizing every dollar. They’re about removing friction, reducing mental load, and building a setup that works without requiring babysitting. 1. Choose Simple Over “Optimal” There is almost always a more “optimal” financial setup on paper. Another account. Another tool. Another tweak that promises slightly better results if you’re willing to manage it closely. The problem is that systems built for optimization often break down in real life. They require maintenance, attention, and regular adjustments just to keep working as intended. A practical habit: at any point, you should be able to explain what each of your accounts is for in one sentence . If you can’t, that account is probably adding confusion instead of clarity. Simple systems are easier to understand, easier to trust, and far more likely to hold up when life gets busy. (And life always gets busy.) 2. Automate the Things That Cause Misses Most financial mistakes aren’t strategic. They’re forgetful. Missed transfers, overlooked payments, or unreviewed activity usually happen because something relied on memory instead of process. And memory is not a reliable system. A practical habit: if you’ve ever thought “I need to remember to do that,” automate it instead . That might mean: Recurring transfers Alerts for balance changes or activity Scheduled check-ins instead of constant monitoring Automation isn’t about giving up control. It’s about removing unnecessary pressure. When routine actions happen automatically, there are fewer opportunities for small oversights to turn into larger problems. 3. Make Awareness Passive, Not Performative Constantly checking balances or reviewing activity doesn’t usually create clarity. It often creates anxiety. A better approach is awareness that works quietly in the background. A practical habit: set up your system so you’re alerted when something actually needs your attention — not just because something exists . Unusual transactions, large purchases, low balances — those deserve your attention. Normal Tuesday activity doesn't. With the right alerts, you stay in the loop without feeling like you're monitoring a live feed of your own money. 4. Avoid Systems That Penalize Normal Behavior If using your own money creates stress, the system is the problem. Not you. Some financial setups quietly discourage normal activity. Spend too much, move money too often, or live like a human being, and suddenly there are penalties, reduced benefits, or rules you’re always worried about breaking. A practical habit: evaluate whether your accounts reward consistency or punish normal use . A healthy system should work whether you: Pay bills regularly Move money between accounts Use your debit card often Let balances fluctuate from time to time Changing how you live to avoid consequences? That’s backwards. Good financial tools accommodate real behavior instead of requiring perfect behavior. 5. Measure Success by Ease, Not Impressiveness A financial system doesn’t need to look complicated to work well. In fact, the systems that last tend to be the ones you don’t think about very often. They don’t require constant tweaking, troubleshooting, or second‑guessing. A practical habit: pause occasionally and ask yourself, “Does this feel calm to use?” If managing your money feels predictable instead of reactive, clear instead of stressful, and steady instead of fragile — that's the system doing its job. Ease isn't a shortcut . It's usually the result of getting the design right. Why These Habits Work Better Together Each habit helps on its own. Together, they reduce decision fatigue, build trust in your setup, and make it easier to stay consistent. Which is what people usually mean when they say they want to be "better with money." Not perfection. Not constant optimization. Just fewer problems and less friction over time. Final Thought Managing money isn’t about doing everything right. It’s about choosing habits and systems that don’t demand more energy than they’re worth. When your financial setup works quietly in the background, it’s easier to focus on everything else that matters. That's not a nice-to-have. That's the whole point. Previous Item Next Item Read more from the blog Read More > Identity Theft vs. Identity Fraud What’s the Difference (and Why It Matters) Read More > 10 Reasons to Set Up Direct Deposit Whether you're looking for a faster payday, easier money management, or a more secure way to get paid, direct deposit has benefits worth exploring. Read More > How Much Should You Actually Have in Checking vs. Savings? (And Why the Answer Isn’t the Same for Everyone) Read More > How Mobile Check Deposit Works And When It Makes Sense to Use It Read More > Is Online Banking Safe? What Really Keeps Your Money Protected Read More > APY vs. Dividend Rate Why there are two numbers (and what they actually mean)

Learn more aboutSet up direct deposit Set up direct deposit First, you'll need to know your full account number and Vibrant's routing number (271183646). To find your account number, simply go to your account details in online banking , and select the eye button to unhide your full account number. Not enrolled? No problem. Click here to register for online banking. To direct-deposit your paycheck: Contact your HR department or log in to your HR system to update your information. To direct-deposit other recurring payments, contact the brokerage or other entity that issues the payment for instructions. Confirm your changes and keep an eye out for your deposit. Previous Item Next Item How to connect external accounts Move money between your Vibrant accounts and your accounts at other financial institutions via your online banking dashboard. Learn more > How to update your password It's a good idea to change your password at least once a year—and more frequently if you use shared computers or public WiFi. Learn more > How to protect yourself against fraud Scammers are always trying new ways to gain unauthorized access to your account. Use these guidelines to better protect yourself. Learn more > Additional resources

Your emergency fund should be safe, accessible—and earning interest. Learn the best place to keep your emergency savings and how to make your money work harder. The Best Place to Keep Your Emergency Fund (Without Losing Access) Your emergency fund should be safe, accessible—and earning interest. Learn the best place to keep your emergency savings and how to make your money work harder. Where Should You Keep Your Emergency Fund in 2026? An emergency fund should give you peace of mind—not sit in an account earning next to nothing. But that’s exactly what’s happening for a lot of people right now. Even as interest rates have increased, many traditional savings accounts are still paying very little. Which means your emergency fund may not be working as hard as it could. So where should you keep it? Let’s break it down. What an Emergency Fund Needs to Do Before choosing where to keep it, it helps to define the job. Your emergency fund should be: Accessible — You can get to it quickly Safe — Your balance isn’t exposed to market risk Earning — It should grow, even while sitting idle If an account misses one of these, it’s not doing its job. Option 1: Traditional Savings Accounts Traditional savings accounts are familiar and easy to use. They offer: Security Simple access No surprises But many still come with very low interest rates, which can limit how much your money grows over time. For an emergency fund, that tradeoff matters more than most people realize. Option 2: High-Yield Savings Accounts This is where more people are starting to make a shift. A high-yield savings account is designed to do the same job as a traditional savings account—but with significantly better earning potential. You still get: Easy access to your money A safe place to store your funds But you also get: a more competitive rate that helps your balance grow over time For most people, this is the best balance of access and earnings for an emergency fund. Explore your options: High-yield savings accounts A Simple Way to Approach It For most people, the goal isn’t to find the most complex place to store an emergency fund—it’s to find the most efficient one. That usually means: Keeping your money fully accessible Earning a competitive rate Avoiding unnecessary restrictions A high-yield savings account checks all three boxes. Some people choose to keep a small amount of cash readily available for immediate needs, while storing the rest in a higher-earning account. This approach keeps your money both accessible and working for you. The Bottom Line Your emergency fund shouldn’t just sit still. It should: Be there when you need it Grow quietly in the background The good news is you don’t have to choose between access and earning potential anymore. See current savings options and rates: High-yield savings account Previous Item Next Item Read more from the blog Read More > Identity Theft vs. Identity Fraud What’s the Difference (and Why It Matters) Read More > 10 Reasons to Set Up Direct Deposit Whether you're looking for a faster payday, easier money management, or a more secure way to get paid, direct deposit has benefits worth exploring. Read More > How Much Should You Actually Have in Checking vs. Savings? (And Why the Answer Isn’t the Same for Everyone) Read More > How Mobile Check Deposit Works And When It Makes Sense to Use It Read More > Is Online Banking Safe? What Really Keeps Your Money Protected Read More > 5 Smart Habits That Make Managing Your Money Easier (Not Harder) Managing money shouldn’t feel like a part-time job.

It's the "secret sauce" for making the most of your money. How Compound Interest and High-Yield Accounts Actually Work Together It's the "secret sauce" for making the most of your money. Compound interest gets talked about like it only works if you leave your money alone and don’t touch it for a long while. High‑yield accounts sometimes get framed the same way — great returns, as long as you behave just right. That’s not how it has to work. Compound interest doesn’t care how busy your life is or how often you use your money. High‑yield accounts don’t need hoops, fine print, or special tricks to be effective. When the setup is simple, your money can grow whether you use your account every day, let funds sit for a bit, or do a mix of both. Let’s break down how compound interest and high‑yield accounts actually work together — in real life, not theory. What Compound Interest Actually Does At its most basic, compound interest means you earn interest on your balance, and then the next time interest is calculated, it’s based on a slightly bigger number (because it includes the interest you just earned ). That’s it. No drama. At first, that growth is subtle. Almost underwhelming. Over time, those small additions start stacking on top of each other. That’s where momentum comes from. The key thing to understand is that compound interest works continuously. It doesn’t pause because you paid a bill. It doesn’t reset because you used your debit card. It simply responds to the balance that’s there during each compounding period. Why High‑Yield Accounts Matter in That Equation A high‑yield account just means your balance earns interest at a higher rate than traditional options. When rates are higher, each compounding cycle has more to work with. That doesn’t turn savings into magic, but it does mean progress happens more efficiently. The important part is that earning more interest doesn’t have to come at the expense of access or flexibility. High yields don’t need to be reserved only for money that never moves. When accounts are built for everyday use, growth and usability can coexist. You shouldn’t have to pick one or the other. Growth Doesn’t Require “Perfect” Behavior A lot of financial advice quietly suggests you need ideal habits for your money to grow — perfect timing, perfect discipline, perfect restraint. Real life rarely works that way. Compound interest doesn’t require perfection. It rewards consistency. Money can move in and out . Expenses happen. Plans change. As long as funds remain in the account over time, interest keeps doing its thing. That’s what makes this approach sustainable. You don’t need to rearrange your life around your account. The account should support how you already bank. Using One Account (Instead of Managing a System) Some people use high‑yield accounts as their everyday checking and savings. Others treat them as a place to grow extra funds alongside other financial relationships. Both approaches work. What matters isn’t how you label the account — it’s that the account continues earning while your life moves forward. Whether money flows through it daily or sits there building quietly, compound interest doesn’t lose interest in either scenario. The simplicity is the point. Why Time Still Matters (Just Not in a Stressful Way) Yes, compound interest does benefit from time, but that doesn’t mean timing every decision matters. You don’t need to catch the perfect moment or constantly adjust balances to “make it work.” Starting, staying consistent, and letting time pass do far more heavy lifting than fine‑tuning ever will. When systems are easy to live with, people are more likely to stick with them. That consistency is what turns small gains into meaningful progress. The Takeaway Compound interest works best when it’s allowed to run quietly in the background. A high‑yield account simply gives that process a stronger foundation — without asking you to jump through hoops or change how you bank. Whether you’re using the account daily or letting funds accumulate over time, growth doesn’t need conditions attached to it. Sometimes the smartest financial decision is choosing something that works whether you’re paying close attention or not. Previous Item Next Item Read more from the blog Read More > Identity Theft vs. Identity Fraud What’s the Difference (and Why It Matters) Read More > 10 Reasons to Set Up Direct Deposit Whether you're looking for a faster payday, easier money management, or a more secure way to get paid, direct deposit has benefits worth exploring. Read More > How Much Should You Actually Have in Checking vs. Savings? (And Why the Answer Isn’t the Same for Everyone) Read More > How Mobile Check Deposit Works And When It Makes Sense to Use It Read More > Is Online Banking Safe? What Really Keeps Your Money Protected Read More > 5 Smart Habits That Make Managing Your Money Easier (Not Harder) Managing money shouldn’t feel like a part-time job.

New to Wacker Neuson Finance with Vibrant? Send us an email to set up your account and gain access to the dealer portal. Email us to get started Go to portal Questions? Reach out to your Relationship Manager. Or email us at loanprogram@vibrantcu.org . Standard Financing for New Equipment No down payment required; eligible for additional cash rebates. Rates current as of October 29, 2026. For rates with a credit score below 660 or low-rate financing options with either a consumer down payment or dealer participation, talk with your relationship manager. Credit tier 740+ 700–739 660–699 36 months 6.99% 7.99% 10.99% 48 months 6.99% 7.99% 10.99% 60 months 6.99% 7.99% 10.99% 72 months 6.99% 7.99% 10.99% 84 months 6.99% 8.99% 10.99% 96 months 6.99% 8.99% 10.99% 120 months* 6.99% 8.99% 10.99% *"APR" = "Annual Percentage Rate." The above rates assume a Loan-to-Value ratio of 80% or less (add 1.00% for LTV 80.01-110% or add 3.00% for LTV above 110%). Not all buyers will qualify. **Loan Term is determined based on the amount financed - $15,000 loan minimum/120 month. Standard Financing for Used Equipment We now offer financing for used equipment, too—annual percentage rates ("APR") are one (1) percentage higher than standard financing for new equipment. Loan terms and amounts are based in part on the age and/or total usage of the equipment being financed. Age/Hours Max Term <500 Hours 84 <5 Years 84 6–10 Years 72 501–1000 Hours 72 11+ Years 60 1001+ Hours 60 Business Hours M-F 7:30 a.m. - 6 p.m. CT Saturday 8:30 a.m. - 2 p.m. CT Note, hours adjust seasonally. Holiday Hours Veterans Day Wednesday, November 11 - CLOSED Thanksgiving Day Thursday November 26 - CLOSED Christmas Eve Day Thursday December 24 - OPEN 7:30AM-12:00PM Christmas Day Friday December 25 - CLOSED New Year's Eve Day Thursday December 31: OPEN 7:30AM-12:00PM New Year's Day & Weekend - Friday, January 1 & 2 CLOSED Loan Portal Create new applications, check on the status of applications in progress, and more. Open the Loan Portal Quick Resources Loan Portal Finance Promos Standard Rates Insurance Information ACH User Guide Video Resources Cale VanGenderen SVP, Equipment Finance Natalie Newcomb Equipment Finance Manager nnewcomb@vibrantcu.org Shawn LaBarge Dealer Success Manager 309-644-4738 slabarge@vibrantcu.org Jessica Voges Account Manager 800-479-6206 jvoges@vibrantcu.org Kari Neff Account Manager 800-479-6206 kneff@vibrantcu.org Drew Watkins Account Manager 800-479-6206 awatkins@vibrantcu.org Brayden Sechser Relationship Manager AK, AZ, CA, CO, HI, ID, LA, MT, NM, NV, OR, TX, WA, WY 971-290-1271 bsechser@vibrantcu.org Carson Thomas Relationship Manager CT, DE, IN, KY, OH, MA, MD, ME, MI, NH, NJ, NY, PA, RI, VT, WV 563-785-5771 cthomas@vibrantcu.org Marc Brown Relationship Manager AR, IA, IL, KS, MN, MO, ND, NE, OK, SD, WI 563-785-5858 mpbrown@vibrantcu.org Michael Schneidermann Relationship Manager AL, FL, GA, MS, NC, SC, TN, VA 309-250-1656 mschneidermann@vibrantcu.org Cale VanGenderen SVP, Equipment Finance Natalie Newcomb Equipment Finance Manager nnewcomb@vibrantcu.org Shawn LaBarge Dealer Success Manager 309-644-4738 slabarge@vibrantcu.org Jessica Voges Account Manager 800-479-6206 jvoges@vibrantcu.org Kari Neff Account Manager 800-479-6206 kneff@vibrantcu.org Drew Watkins Account Manager 800-479-6206 awatkins@vibrantcu.org Brayden Sechser Relationship Manager AK, AZ, CA, CO, HI, ID, LA, MT, NM, NV, OR, TX, WA, WY 971-290-1271 bsechser@vibrantcu.org Carson Thomas Relationship Manager CT, DE, IN, KY, OH, MA, MD, ME, MI, NH, NJ, NY, PA, RI, VT, WV 563-785-5771 cthomas@vibrantcu.org Marc Brown Relationship Manager AR, IA, IL, KS, MN, MO, ND, NE, OK, SD, WI 563-785-5858 mpbrown@vibrantcu.org Michael Schneidermann Relationship Manager AL, FL, GA, MS, NC, SC, TN, VA 309-250-1656 mschneidermann@vibrantcu.org Cale VanGenderen SVP, Equipment Finance Natalie Newcomb Equipment Finance Manager nnewcomb@vibrantcu.org Shawn LaBarge Dealer Success Manager 309-644-4738 slabarge@vibrantcu.org Jessica Voges Account Manager 800-479-6206 jvoges@vibrantcu.org Kari Neff Account Manager 800-479-6206 kneff@vibrantcu.org Drew Watkins Account Manager 800-479-6206 awatkins@vibrantcu.org Brayden Sechser Relationship Manager AK, AZ, CA, CO, HI, ID, LA, MT, NM, NV, OR, TX, WA, WY 971-290-1271 bsechser@vibrantcu.org Carson Thomas Relationship Manager CT, DE, IN, KY, OH, MA, MD, ME, MI, NH, NJ, NY, PA, RI, VT, WV 563-785-5771 cthomas@vibrantcu.org Marc Brown Relationship Manager AR, IA, IL, KS, MN, MO, ND, NE, OK, SD, WI 563-785-5858 mpbrown@vibrantcu.org Michael Schneidermann Relationship Manager AL, FL, GA, MS, NC, SC, TN, VA 309-250-1656 mschneidermann@vibrantcu.org Frequently Asked Questions What’s the relationship with Vibrant Credit Union? Vibrant Credit Union is Wacker Neuson's exclusive loan processing and servicing partner for individual consumer and small business in the United States. We're here to make it faster and easier for your customers to get the financing they need to complete their purchases — and give you immediate access to funds. We worked closely with Wacker Neuson to build a secure lending platform that fits your needs, and we're continually refining that technology based on feedback from you. As a member-owned nonprofit, we're committed to offering affordable loans to our members based on a holistic appraisal of their financial situation, and we've created a portfolio of flexible financing products to fit practically any budget. What information will I need to provide to set up my dealership account? Give us a call at (309) 644-4738 or email us at dealermanagement@vibrantcu.org . How long does it take to receive a decision on a loan application? Over half of applications are auto-approved on the spot with our flexible, risk-based scoring model. On those occasions when an application is not automatically approved, our lending team individually reviews the customer's financial information before making our final decision. Most of the time, we find a way to say yes in 30 minutes or less! Do you finance purchases of used equipment? We do! Loan terms and amounts will be based on the applicant's creditworthiness as well as the age/usage of the equipment being financed. See the table above for details. Where should I direct customers to manage their loan account and make payments? Vibrant has created an online account portal for customers where they can manage their accounts. They have three options for paying their loan: Pay online with their debit card. They can pay online with an ACH transfer from another bank account. Or, they can just mail us a check! Remind them to include their account number on the memo line for faster processing. Vibrant ATTN: Payments PO Box 1550 Moline IL 61266 I need help with my account. When is your dealer services team available? We run on seasonal hours (see above). You can reach us at 1-800-479-6206 during office hours or email us any time at loanprogram@vibrantcu.org . What do I need from my customer to obtain financing? Your customer will need to provide their government-issued ID (driver's license or U.S. passport). You'll also need a sales order with the year, make, model, and SN/VIN for all equipment being financed. Complete an application in the dealer portal and get a decision within minutes. I have a question about the program, who do I contact? Give us a call at (309) 644-4738 or email us at dealermanagement@vibrantcu.org . Vibrant has a dedicated relationship management team to assist dealers with any loan program or banking needs. One will be appointed to you when you sign on. Who are the Account Managers and what do they do? Our account management team is here to work every loan application from start to finish with you. After you submit an application, one of our account managers will email or call you within a couple of minutes to update you on the initial loan decision and requirements and confirm your sales order is complete (including year, make, model, and VIN/SN for all equipment). Once we have all that information, we can issue a final approval and send documentation to your and your customer to complete online via DocuSign. Questions about insurance? REV Insurance offers simple, dependable protection for your customers' equipment. Learn more about REV Insurance

What’s a CD? For some, CD stands for compact disc, which was used to record and play music once upon a time, in an age before smart phones and iPods. But that’s not the type of CD we’re talking about here. In the financial world, "CD" stands for "certificate of deposit." What is a certificate of deposit and how does it work? What’s a CD? For some, CD stands for compact disc, which was used to record and play music once upon a time, in an age before smart phones and iPods. But that’s not the type of CD we’re talking about here. In the financial world, "CD" stands for "certificate of deposit." What’s a CD? For some, CD stands for compact disc, which was used to record and play music once upon a time, in an age before smart phones and iPods. But that’s not the type of CD we’re talking about here. In the financial world, "CD" stands for "certificate of deposit." If you’re unfamiliar with certificates of deposit, it’s an investment tool that allows you to turn the tables on the lender. Instead of paying interest on a loan, the bank pays you interest on a deposit. What is a certificate of deposit? As the name suggests, a certificate of deposit is a deposit. You deposit a specific dollar amount with a lender, but you agree not to withdraw that deposit for a certain length of time. It could be three months, a year, or even as long as 10 years. For as long as you agree to leave the deposit with the lender, you will earn interest on that deposit. Once your certificate of deposit has reached what’s called its “maturity date,” you can withdraw that money, penalty-free. Like a cherry on top of an ice cream sundae, you’ll also get to pocket the interest. How does a CD work? The most important parts of a certificate of deposit are the interest rate and the length of the deposit. Generally, the longer you are willing to leave your deposit with a lender, the better the interest rate they’re going to offer you. CDs are an appealing alternative to a traditional savings account because the interest rates are often higher and the rates are fixed. It’s considered a safe investment tool because you’re not at the mercy of the market. CDs are also federally insured, so your deposit is protected. You also have the freedom to shop around and find the lender that offers the best CD interest rates. Is a CD right for you? Do you have a chunk of cash tucked away that you don’t need right now? Instead of collecting dust, that money can collect interest in a CD. It can grow into a bigger chunk of cash that you can then use toward a home, a car, or even a boat if you’re looking to set sail. The risk is obviously that, in the event that you find yourself in a bind, you can’t withdraw the funds without paying a penalty. So it’s best not to think of this deposit as an emergency fund. On the flip side, it can remove the temptation to spend that money. You can consider the CD as safekeeping for savings you might be tempted to spend under the right circumstances. If you’re interested in a Certificate of Deposit, get in touch with us ! The sooner you make your deposit, the sooner you can start growing that deposit into something more. Previous Item Next Item Read more from the blog Read More > Identity Theft vs. Identity Fraud What’s the Difference (and Why It Matters) Read More > 10 Reasons to Set Up Direct Deposit Whether you're looking for a faster payday, easier money management, or a more secure way to get paid, direct deposit has benefits worth exploring. Read More > How Much Should You Actually Have in Checking vs. Savings? (And Why the Answer Isn’t the Same for Everyone) Read More > How Mobile Check Deposit Works And When It Makes Sense to Use It Read More > Is Online Banking Safe? What Really Keeps Your Money Protected Read More > 5 Smart Habits That Make Managing Your Money Easier (Not Harder) Managing money shouldn’t feel like a part-time job.

Vibrant Members, find exclusive member-only offers for entertainment and events at Vibrant Arena at the Mark, Vibrant Music Hall, and more. The Vibrant Advantage Exclusive deals and discounts for Vibrant members only Not to brag, but you're kind of a big deal. Your Vibrant membership has granted you access to the VIP line. Check your inbox often for new offers and exclusive advantages. Not a member yet? We can fix that. Open an account New offers coming soon! Featured Offers Quad City Storm Hockey All Home Game Season Tickets Vibrant members get 20% off Check your email inbox for details! Disney On Ice Thursday, December 3, 2026 - Sunday, December 6, 2026 Vibrant members get $5 off per ticket Check your email inbox for details! Harlem Globetrotters Thursday, January 7, 2027 Vibrant members get discounted tickets (varies by seat) Check your email inbox for details! Cirque Alice Wednesday, February 3, 2027 Vibrant members get discounted tickets (varies by seat) Check your email inbox for details!

Finance your new or used vehicle with competitive rates through Vibrant Credit Union’s trusted dealership network. Fast, easy, and convenient auto loans to get you on the road. One Stop for Your Vehicle and Your Loan Enjoy a simple, streamlined financing experience — all handled right at the dealership. Find a dealership GetMyCash How it works Financing your next vehicle through Vibrant is simple, fast, and designed to keep everything in one place. Here’s what to expect: Visit a participating dealer— Head to one of our trusted dealerships (see list of dealerships ). Find your vehicle— Shop new or used vehicle with confidence, knowing you have Vibrant financing options available on the spot. Apply and get approved at the dealership— Complete your financing application right there with the dealer — no extra trips or paperwork. Drive away the same day— Once approved, you can take the keys and hit the road immediately. Manage your loan with ease— Track payments, view your balance, and stay on top of your loan anytime through your Vibrant online account or mobile app. Find a dealership We're proud to partner with some of the best dealerships in the region Kunes CDJR Belvidere 1615 N State St. Belvidere, IL 61008 McGrath Chevy CR 1600 51st St. Cedar Rapids, IA 52402 Yemm Chevy 2195 N. Henderson St Galesburg, IL 61401 Interested in becoming a dealer? Join a growing network of dealerships partnering with Vibrant to deliver simple, competitive vehicle financing—right at the dealership, with the support and speed your team expects. Learn more Competitive rates designed to fit your budget Convenient on-site financing apply and get approved at the dealership Money in your account fast with same-day funding available Fast, easy process no extra steps, just a smooth path to your next ride Manage your loan anytime directly through your Vibrant account and mobile app Managing your vehicle loan Buying a vehicle is exciting, but there are a few important things to keep in mind after you drive off the lot: Submit proof of insurance While you're paying off your Vibrant loan, the financed vehicle must maintain full coverage insurance. Send us the declarations page from your insurance provider—visit www.myinsuranceinfo.com or c all 800-523-6404. Questions about y our vehicle title Vibrant holds your vehicle title until the loan is paid in full. If you have questions about title status, our team can help guide you through the process. Optional Vehicle Protection Products If you need to cancel ancillary product—such as extended warranties, GAP coverage, or service contracts—contact the dealership or product provider where the coverage was purchased. If you're unsure who to contact, our team can help point you in the right direction. Find a dealership Frequently asked questions How long does approval take? Approvals are almost instant. Once you complete the short application at the dealership, most financing decisions come back within minutes, so you can finalize your loan and drive away the same day. Can I manage my loan online? Yes! You can check your balance, make payments, and set up recurring payments online through our Loan Payment Portal. You can also make payments and view your other Vibrant accounts through Vibrant Online Banking. Can I finance both new and used vehicles? Absolutely — financing is available for both new and pre-owned vehicles. Are the loan terms flexible? Yes. Terms vary based on vehicle age, mileage, loan amount to vehicle value and your credit history. Where can I find a participating dealer? We’re expanding our dealer network rapidly across Illinois, Iowa, and Wisconsin. New dealerships are joining Vibrant every month, giving you more places to shop, finance, and drive away with ease. Click here for our up-to-date list of participating dealers — chances are, your favorite lot will be on it soon. Do I need to be a Vibrant member to finance my vehicle? Yes — but becoming a member is easy. When you finance through a participating dealer, anyone can join. As part of the loan process, the dealer makes a $5 donation on your behalf to the Be the Good Foundation, so you automatically become a member while supporting community programs. Early Pay Off What products may be affected when I pay off my loan early? If any of the following products were financed into your vehicle loan, they may be eligible for a refund of unused premiums upon early payoff: GAP Insurance Credit Life/Disability Insurance Vehicle Service Contracts (VSCs) These products were sold through the dealership at the time of your vehicle purchase and financed as part of your loan. Contact us if you are unsure which products are attached to your account. What will Vibrant Credit Union handle for me? Vibrant Credit Union will promptly initiate cancellation on your behalf for GAP Insurance and Credit Life/Disability Insurance . You do not need to contact those providers directly. If you have questions about the status of a refund for these products, please contact our Loan Operations Department at (800) 323-5109 or by email at indirectcancellations@vibrantcu.org . Do I need to do anything myself? Yes, for Vehicle Service Contracts (VSCs) you will need to contact the provider directly to request cancellation and any applicable refund. We recommend reaching out as soon as possible, as refund eligibility may be subject to deadlines set by each provider. Before you call, have the following ready: Your loan account number Vehicle Identification Number (VIN) Loan payoff confirmation Please note : Cancellation of these products is entirely optional. If your Vehicle Service Contract still provides value for your vehicle, you are under no obligation to cancel. The decision to retain or cancel coverage is a personal one based on your individual needs and circumstances. We encourage you to review your coverage terms before making any changes. Where will my refund go? For products cancelled by Vibrant Credit Union, any refund received will be credited to your eligible Vibrant account. If you do not have an active account with us at the time the refund is received, a check will be mailed to the address on file. For products you cancel directly with the provider, the refund destination will be determined by the provider's process. How long does the refund process take? Vibrant Credit Union will initiate cancellations promptly upon receiving your payoff confirmation. The timeline for receiving a refund depends on the individual product provider's processing schedule, which is outside of our control. If you have questions about the status of a refund, please contact our Loan Operations Department at (800) 323-5109 or by email at indirectcancellations@vibrantcu.org . I closed my Vibrant account when I paid off my loan. How will I receive my refund? If you do not have an active Vibrant account at the time a refund is received on your behalf, we will mail a check to the address on file. Please make sure your mailing address is current. You can update your address by contacting our Loan Operations Department at (800) 323-5109, by email at indirectcancellations@vibrantcu.org , or visiting vibrantcreditunion.org . Who do I contact if I have more questions? Our Loan Operations Department is happy to help. Reach us by phone at (800) 323-5109, by email at indirectcancellations@vibrantcu.org , or visit vibrantcreditunion.org for additional resources.