Get in touch with us any time via phone, email, or secure messaging through the Vibrant mobile app. Need to get in touch? Current Vibrant members Send a secure message through your online banking app. We'll get back to you as soon as possible during our regular business hours (8:30 a.m. to 5:00 p.m. Monday through Friday, and 8:30 a.m. to noon on Saturday). New to Vibrant? Get started with an online application or schedule an in-person meeting. Become a new member Email us at hello@vibrantcu.org with any other questions FAQ I need help with my account. When is your member services team available? Our regular business hours are from 8:30 a.m. to 5:00 p.m. CT Monday through Friday and 8:30 a.m. to noon CT on Saturdays. If you need to report your debit card lost or stolen and it's after our regular business hours , please call 1-800-379-6724 to prevent unauthorized charges. I got locked out of my online account. What do I do? Listen, it happens to everyone occasionally. Call 1-800-323-5109 to reset your account. We can also confirm your username and reset your password. I forgot my password. What do I do? Reset your password online. How do I set up an automatic payment? If you’re setting up a payment for a Vibrant loan or credit card, you can choose “Pay” from your dashboard. On the next screen, select the appropriate option, then your desired payment frequency. What is the Vibrant routing number? 271183646 How do I keep debit transactions from being blocked while traveling? Going on a trip? While traveling, provide us with your plans to prevent potential card interruptions. To share your travel plans, visit 'Travel Notices' under 'Manage Cards' on online banking. On the mobile app, select 'Cards' from the main menu. Choose the card you plan on taking and select 'Travel Notices' to enter date and destination information. You can set travel alerts on multiple cards, but it must be set up individually per card. I got a text message about a fraudulent charge. What should I do? If you receive a message about a potentially fraudulent charge, let us know whether you recognize the transaction by replying to the text or calling us at 1-800-323-5109 . What should I do if I lose my card? During regular business hours, reach out to our Member Contact Center by calling 1-800-323-5109 to let us know and request a new card. For after hours support on your debit card, please call 1-800-379-6724 to prevent unauthorized charges. FAQ Send us a message Have an issue that involves personal or sensitive info? For your security, we can’t handle those types of requests over email—things like account problems, login troubles, or personal detail updates. Instead, reach out through the secure messaging option in online banking or give us a call. We’ll make sure you’re taken care of safely. *By filling out this form and clicking the submit button, you agree to be contacted by Vibrant Credit Union via phone, email, and/or text message for this product or service. For your protection, please do not provide any personal account information. To communicate specific account information with us please give us a call at 800.323.5109, message us through online banking or stop into any of our branch locations.

Opening a checking account is a big deal for a lot of people. Suddenly, you have a place to put your money besides your wallet, your piggy bank, or under your mattress. But what does a checking account mean for your credit? It may not be as important as you might think, but knowing what does and does not affect your credit score can be helpful as you start to build your credit history from scratch. Will a checking account affect your credit score? Opening a checking account is a big deal for a lot of people. Suddenly, you have a place to put your money besides your wallet, your piggy bank, or under your mattress. But what does a checking account mean for your credit? It may not be as important as you might think, but knowing what does and does not affect your credit score can be helpful as you start to build your credit history from scratch. Does opening a checking account affect my credit score? Even though opening a checking account is usually the first box you check when you first take steps into the financial world, the cold hard truth is that your credit score does not care. As far as your credit score is concerned, your deposits and withdrawals are your business. There are a handful of exceptions, though. The lender you open your account with may perform a hard inquiry on your credit report. To be clear, this isn’t the norm. Most financial institutions will only make a soft inquiry before opening a new checking account. Soft inquiries have no impact on your credit score, but a hard inquiry could drop your score a few points. Lenders have also been known to make hard inquiries if you sign up for overdraft protection. On that same note, not signing up for overdraft protection and then overdrawing your checking account could impact your credit score. Should you fail to repay the amount in a timely fashion, the lender could turn the matter over to a collections agency. The same thing could happen if you close your account with a negative balance and don’t pay the lender back. Long story short, your credit score is not as excited as you are about your new checking account, but it will be paying attention if you mismanage that account. What affects my credit score? What exactly is a credit score? And who exactly is keeping score? Two good questions that not everyone knows the answer to — even if they might pretend like they do. “Credit score” is such a common financial term today that many people never even question it, when actually understanding how it is calculated can help you boost your score. Credit bureaus are the ones who calculate your credit score. Each of them has their own unique algorithm for calculating credit scores and they are all as tight-lipped as a magician’s assistant when it comes to revealing the specific math behind their algorithms. But what we do know is that five basic financial categories are the keys to determining your score: Payment history. Your payment history accounts for 35% of your credit score. Credit utilization. The amount of credit you have available to you and the percentage of that credit you are using regularly accounts for 30% of your score. Length of credit history. The age of your accounts is 15% of your credit score. The longer your credit history, the better your score, usually. Types of credit. The different types of credit you utilize — credit cards, mortgages, auto loans, etc. — accounts for 10% of your score. New credit. The final 10% of your credit score is determined by how many new lines of credit you have applied for. Opening multiple new accounts in a short period of time can be seen as a sign of financial troubles to a lender. What is a good credit score? Your credit score is a number between 300 and 850. If your score is less than 600, you have what is considered a poor credit score. The sweet spot is between 661 and 780, which is where the good credit scores live. If you’re an overachiever, aim for 781 or higher. If ever you find yourself with a credit score higher than 781, you have done pretty well for yourself. You deserve a gold star, but you’ll have to settle for a great credit score instead. If you are interested in opening a new checking account or have questions about your credit score, please get in touch with us . Math is our specialty! Previous Item Next Item

The new foundation deepens our mission to bring more good into the communities we love. Vibrant Credit Union launches the Be The Good Foundation The new foundation deepens our mission to bring more good into the communities we love. Moline, IL — January 13, 2026 Vibrant Credit Union announced the official launch of the Be The Good Foundation , a philanthropic initiative designed to power more kindness, more opportunity, and more “good stuff” in communities across the Midwest. For years, Vibrant has believed that doing good shouldn’t be a side project — it should be part of who we are. The Be The Good Foundation brings that belief to life, supporting organizations that are building brighter futures through financial literacy, youth development, and community enrichment. “Good doesn’t happen by accident,” said Tiffany Haedt, President of the Be The Good Foundation. “It happens when people roll up their sleeves, show up for each other, and decide that doing the right thing is worth the effort. This foundation lets us invest in the people and nonprofits already making that kind of magic happen.” The Foundation’s focus areas reflect Vibrant’s long-standing belief that thriving communities start with strong building blocks: Financial Literacy: Because understanding money is a superpower everyone deserves. Youth Development: Preparing the next generation of leaders, creators, helpers, and big thinkers. Community Enrichment: Supporting programs that make our neighborhoods feel safer, healthier, and more connected. Guided by values like optimism, integrity, joy, and compassion, the Foundation chooses projects that don’t just sound good on paper — they make a real difference. “We’re here for the changemakers,” said Megan Anderson, Vice President. “The people who get up every day and do the work. If we can fuel that, we’ll gladly bring the spark.” The Foundation is led by a volunteer Board of Directors — Matt McCombs, Amy Henderson, Marsha Wolff, Nick Tarpein, and Trista Beise — who believe in transparency, responsibility, and the power of small actions that become big outcomes. Nonprofits can now submit grant proposals. Application materials, eligibility details, and FAQs are available at: VibrantCreditUnion.org/BeTheGood “Communities thrive when people lift each other up,” said Marsha Wolff, Secretary/Treasurer. “The Be The Good Foundation is here to help that lift go farther.” About the Be The Good Foundation Be The Good Foundation, founded by Vibrant Credit Union, supports programs that expand financial literacy, empower young people with life and career skills, and strengthens communities. The foundation operates with a simple belief: when you put more good into the world, the world responds in kind. About Vibrant Credit Union Founded in 1935, Vibrant Credit Union is a federally insured credit union built on strong roots and a forward-looking mindset. Vibrant delivers competitive deposit rates, intuitive digital banking, and fast, flexible money movement designed to make everyday finances easier. Beyond products, Vibrant is deeply committed to giving back — supporting nonprofits, strengthening communities, and championing its call to Be The Good through meaningful partnerships and measurable impact. Because great financial tools matter, but what you do with them matters even more. Previous Item Next Item

Any business is only as good as their relationships. Not only with their customers, but also with their financial institution. Whether you’re an established company or a start-up, finding the right financial partner is a key step in growing and maintaining your business. 5 reasons to take your business banking to a credit union Any business is only as good as their relationships. Not only with their customers, but also with their financial institution. Whether you’re an established company or a start-up, finding the right financial partner is a key step in growing and maintaining your business. Any business is only as good as their relationships. Not only with their customers, but also with their financial institution. Whether you’re an established company or a start-up, finding the right financial partner is a key step in growing and maintaining your business. And if you’ve already picked a partner, it might be worth taking a closer look at that relationship, especially if it’s a bank. You might not know what benefits a credit union can offer your business. Serve all of your business banking needs If you’ve been fed the myth that credit unions offer fewer business banking services than banks, we have news for you. Whatever your needs are as a new or established business, a credit union is well equipped to handle them, from lending and checking to credit and investments. Credit unions might often have a small town feel, but they’re built to support big businesses. Credit unions are member-owned The key difference between a credit union and a bank is not their banking services. It can actually be boiled down to one word: profit. Banks are for-profit and their profits go to their shareholders. Credit unions are not-for-profit and member-owned. You might notice the difference in the rates for business loans and business lines of credit. Banks usually charge higher rates than credit unions. Credit unions are also able to offer higher yield on savings accounts. It’s their way of returning their profits back to their members. Credit union fees are designed to benefit members If you long for the days without having to pay annual credit card fees and monthly checking fees, bank with a credit union. As a not-for-profit organization, it means they have less incentive to charge their account holders with a laundry list of extra fees. In fact, Vibrant Credit Union actually charges no fees for all business accounts. If you’re a business owner, imagine how much you could save without having to pay transaction fees. Account accessibility is not a problem There’s a school of thought that bigger banks have bigger wallets to afford better technology. But even if there might have been a technology gap at one point between banks and credit unions, that gap has long since been closed. Credit unions are not blind to the fact that business owners need to be able to bank from anywhere these days. That’s why they’ve stepped up their game in terms of online and mobile banking services. So even if you’re not near one of their branches, you can still access your account, transfer funds, make remote deposits, and more. Partner with a lender that is relationship-focused and community-driven The best professional partnerships are built on personal trust. Because credit unions answer only to their members, that is where their focus lies. They want to build long-term relationships. There’s also a good chance that your average credit union has greater ties to the local community than a national brand bank. You may see them sponsoring events that benefit the local community, or making donations and offering scholarships. If you’re interested in learning more about what a credit union can do for your business, please get in touch with us . Previous Item Next Item

Vibrant Credit Union, Junior Achievement, and Quad City Storm bring back the ‘Kids Run the Show’ hockey game for year two. Kids take over—again! Vibrant Credit Union, Junior Achievement, and Quad City Storm bring back the ‘Kids Run the Show’ hockey game for year two. Moline, IL – December 31, 2025 After an overwhelmingly positive response to last year’s inaugural event, Vibrant Credit Union—alongside the Quad City Storm hockey team and Junior Achievement of the Heartland—is proud to bring back the second annual QC Kids Run the Show hockey game. This unique, fan-favorite experience returns to give young leaders another chance to step into the spotlight for a night of excitement, confidence-building, and unforgettable memories. Happening on Friday, January 9, 2026 , at Vibrant Arena at The MARK, QC Kids Run the Show invites local kids to take over key roles behind the scenes and on the ice. Participants will once again get hands-on experience announcing plays, running in-game entertainment, assisting coaches, collaborating with the media team, and helping stage a professional hockey game from the inside out. “Seeing the impact of last year’s event made it clear—we had to bring it back for 2026,” said Vibrant Credit Union President and CEO, Matt McCombs. “Kids Run the Show gives young people a chance to build leadership skills, try new challenges, and have a whole lot of fun doing it. We’re thrilled to continue this partnership with Junior Achievement and Quad City Storm to inspire even more local kids in 2026.” The fun doesn’t stop at the puck drop. Throughout the night, Vibrant will shine a light on its High Yield Savings Accounts to help kick off easy, real-life conversations about saving and smart money habits with students, families, and fans. It’s all about giving people tools they can actually use and rates that give back—another example of Vibrant’s commitment to strengthening the communities it serves. Junior Achievement, known regionally for championing youth leadership and financial empowerment, is excited to return for year two. “Last year proved how transformative hands-on learning can be,” said Lysa Hegland, President of Junior Achievement of the Heartland. “We’re thrilled to once again partner with Vibrant Credit Union and the Quad City Storm to give kids real-world roles that boost their confidence and expand their vision for the future.” The Quad City Storm team is also energized to welcome their young collaborators back to the rink. “Hockey is always better when the community is involved—especially its youngest members,” said Brian Rothenberger, Quad City Storm Team President. “We loved what the kids brought to game day last year, and we can’t wait to see them take charge again.” Tickets for the 2026 QC Kids Run the Show game are available now at bit.ly/QCkidsruntheshow . For each ticket purchased, $5 will be donated to Junior Achievement of the Heartland . Families, fans, and community members are invited to join in cheering on both the Quad City Storm and the next generation of local leaders. #QCKidsRunTheShow About Vibrant Credit Union Founded in 1935, Vibrant Credit Union is a federally insured credit union rooted in agricultural manufacturing and built for what’s next. Now a national leader in deposit rates, Vibrant delivers top-earning accounts, intuitive digital banking, and fast, flexible money movement—giving customers across the country a smarter way to bank. Beyond financial performance, Vibrant is driven by purpose, providing specialized solutions for nonprofits and small businesses and championing its call to Be The Good . Staying true to its origins while pushing forward, Vibrant also powers outdoor equipment manufacturers nationwide through relationship-driven, education-first equipment financing programs About Junior Achievement Junior Achievement is dedicated to giving young people the knowledge and skills they need to own their economic success, plan for their future, and make smart academic and economic choices. JA programs are delivered by corporate and community volunteers, and provide relevant, hands-on experiences that give students from kindergarten through high school knowledge and skills in financial literacy, work readiness and entrepreneurship. Locally, Junior Achievement of the Heartland serves 24 counties in eastern Iowa and western Illinois. About Quad City Storm The Quad City Storm is in its 7th year of serving as the community's team; providing unmatched excitement, energy and entertainment while giving back to and supporting the QCA. To date, the Storm has donated more than half a million dollars to local non-profit organizations. The Storm is a locally and Veteran owned team that competes in the SPHL. To learn more about the Storm follow us on social media and visit QuadCityStorm.com. Previous Item Next Item

See all our current job opportunities at Vibrant. We'd love to talk with you! Open Positions You deserve a great place to work. We’ve worked hard to create a culture that inspires people to do great work every day. We want you to feel energized and empowered by the work you do, whether you’re working directly with members or supporting the people who do. See why our employees love working here

Vibrant's core values aren't just words on a poster in some conference room. They actually reflect the way we do business each day. Our values make us Vibrant We didn’t set out to write a manifesto about our organizational values. We just wanted to answer a simple question: Why do some people thrive at Vibrant, while others (equally qualified on paper!) don’t? The more we talked with the people who’d been here the longest or risen the fastest, however, the more we noticed a few qualities we all share. If you share them, too, let’s talk. Apply now They're in our core. We own every opportunity. In other words, we think a job description is just a starting point. When we see a member who needs help or a stressed-out coworker, we step in. When we see a better way to accomplish something, we try it out. If it works, we tell other people about it. We are open, honest, and authentic. We’re not afraid to speak up when we have a different opinion, and we don’t take it personally when we’re challenged. We try to be honest with each other when we disagree. Because those differences of opinion make us stronger. We are swift and relentless in the pursuit of greatness. Here’s what that looks like in action. After the Payroll Protection Program launched, our bankers worked through the weekend, fuelled by pizza deliveries and coffee, to respond to all the businesses who turned to us for help. We eventually processed more than $200 million in loans and helped save more than 21,000 jobs. We bring contagious energy. When you’re excited about the work you do, other people can't help but get a little excited themselves. That doesn’t mean you have to be an extrovert to work here. You just have to care about getting things right. We think, speak, and act for the collective good. We are mindful of all the stakeholders affected by our decisions, from our members and our communities to our colleagues and ourselves. FAQ

Stretch your budget with Skip-a-Pay. You can skip up to two personal, auto, or equipment loan payments per year and pay no fees until the end of your loan term. Take a break from your bills If you’re between paychecks or simply want some extra cash in your pocket now, Skip-a-Pay is the fast and easy way to stretch your budget. Take a break from your bills If you’re between paychecks or simply want some extra cash in your pocket now, Skip-a-Pay is the fast and easy way to stretch your budget. How it works When you Skip-a-Pay, you pay absolutely nothing now: Your skipped payment is added to the end of your current term Processing fees are based on the amount of the skipped payment and will not be due until the end of your loan term* Who can apply? Anyone with a Vibrant auto, personal, or Loan Program (equipment) loan can apply if: Your balance is current Auto and personal loans: It’s been more than one payment cycle since you last used Skip-a-Pay, you have fewer than two (2) skips in the last calendar year, and you've skipped fewer than 6 payments total Loan Program Consumer (equipment loans): You've made at least 1 loan payment, you haven't requested a skip in the previous 12 months, and you've skipped fewer than 3 payments total GetMyCash loans are not eligible for Skip a Pay. What to expect To apply, all you need is your account number and current balance: Check your inbox for confirmation and a form from DocuSign to agree to the Skip-A-Payment terms If you use autopay, make sure to adjust any scheduled payments Apply now *By filling out this form and clicking the submit button, you agree to be contacted by Vibrant Credit Union via phone, email, and/or text message for this product or service. A Vibrant employee may follow up with additional questions. All Skip-a-Pay requests are subject to Vibrant Credit Union approval. Non-real estate closed-end consumer loans only. Email documents will arrive from DocuSign and may arrive in your junk/spam folder. Processing time may take 1–2 business days. This payment skip will extend the final maturity date of your loan by one (1) month. Interest will continue to accrue on the unpaid balance. All principal, interest and fees will be due at the maturity of your loan. By participating in Vibrant Credit Union’s Skip-a-Pay program, you request that Vibrant defer your loan payment(s) as indicated. You agree and understand that: 1) finance charges will continue to accrue at the rate of your original loan agreement; 2) deferring your payments will extend the term(s) of your loan(s); 3) you will be required to resume your monthly payments the following month; 4) loan must be current. The processing fee per loan is $100 for loan payments up to $200 and $180 for loan payments over $200. The processing fee will be added to the loan. Each non-real estate loan is allowed a maximum of two (2) skipped payments per 12-month period and are limited to six (6) total for the life of the loan. There must be one full payment made between skips. Loan Program loans are eligible for one (1) skip per 12-month period, after at least one initial payment on the loan has been made and are limited to three (3) for the life of the loan. It is the member's responsibility to make adjustments to their automatic payment(s). This policy is subject to change without notice. If your loan includes GAP coverage, this payment and any fees associated with it may not be covered in the event of a total loss.

Vibrant Members, find exclusive member-only offers for entertainment and events at Vibrant Arena at the Mark, Vibrant Music Hall, and more. The Vibrant Advantage Exclusive deals and discounts for Vibrant members only Not to brag, but you're kind of a big deal. Your Vibrant membership has granted you access to the VIP line. Check your inbox often for new offers and exclusive advantages. Not a member yet? We can fix that. Open an account New offers coming soon! Featured Offers Quad City Storm Hockey Get 20% off tickets for any regular season game. See email for details! Hardy Get $10 off each ticket. Check your email for details! Bush Get $10 off each ticket. Check your email for details! Luke Bryan Get $10 off each ticket. Check your email for details! Brooks & Dunn $10-$20 off each ticket

When life happens, our life event loan can help. Get cash in minutes—no credit check required. Real-time cash when you need it most—no credit check required. Apply now GetMyCash When life happens, our life-event loan can help. Unexpected expenses don’t wait and now you don’t have to, either. That’s why we created GetMyCash, a quick and easy small-dollar loan solution designed for moments when your budget needs a quick boost. Whether it’s a car repair, medical bill, job loss or just too much month left at the end of your money, GetMyCash helps you handle life’s curveballs—without the stress of high-interest payday lenders. Apply now The best part? Your good standing with Vibrant is enough. You don’t need perfect credit—just a good history with us. We are here to help you thrive and support your financial well-being. No credit check required Apply here instantly.* Select your loan amount & terms Get approved in minutes. Money in your account fast Often in 60 seconds or less. 100% online & hassle-free No jumping through hoops. Build your credit Repay loans on time to build good credit. *A $25 processing fee will be charged to the applicant upfront (when ‘Apply’ is clicked). Real help in real-time. 65% of Americans live paycheck to paycheck, and nearly 40% would struggle to cover a $400 emergency. That’s why we made GetMyCash—to help you bridge the gap without digging a deeper hole. Frequently asked questions How much can I borrow? Up to $1,500. How long do I have to repay the loan? Up to 12 months. When can I apply and how fast can I get funds? GetMyCash is available 24/7/365. And the money is often deposited in 60 seconds or less. What do I need to apply online? Please have your member number and zip code ready to authenticate yourself. Will you need to pull my credit? Nope. No credit check is required. Is there an application fee? Yes, an upfront fee of $25 will be charged once you click ‘Apply.’ Can non-members apply? No, this service is exclusively for Vibrant members with 6 months of history with us and a minimum balance of $25. Become a member here. Ready to get started? Click below to see if you qualify for GetMyCash. It’s quick, it’s secure, and it’s designed to work when life doesn’t. Apply now

Get answers about what escrow is and how it can affect your monthly mortgage payments. Complete the form to make adjustments to your escrow before 2025. Get answers to your escrow questions It's that time of year—your annual escrow analysis shows what your monthly mortgage payment will be in 2026. Understanding your escrow analysis Let’s talk Escrow Analysis. We’ll walk through what your statement means, why your monthly payment might be changing, and break it all down in plain lingo—no finance degree required. Note: If you pay prior to January 1, 2026, your online account may not reflect your updated 2026 payment amount. Please call first to verify your updated payment amount. The basics What is an escrow account? An escrow account is a special holding account we use to pay your property taxes and homeowners insurance premiums. We manage this account for you so that you only need to make one monthly payment and don’t have to worry about multiple payment due dates. The amount of money that goes into your escrow account is based on our best estimate of what your insurance and property tax expenses will be in the coming year. What is an escrow analysis? The amount of money that goes into your escrow account reflects our best estimate of your property tax and homeowners insurance premiums for the coming year. Because these expenses can fluctuate over time (based on your home’s changing market value and other factors), it’s rare that the amount set aside for your escrow account exactly matches what is paid out. Every fall, we analyze your account to see whether we’ve set aside more money than you need (an overage) or not enough (a shortage). We also take a look at your latest insurance premiums and property tax bills so that we can adjust your payments for next year to reflect any changes. What happens if there's not enough money in my escrow account to pay my taxes and insurance? If your account has a shortage, your taxes and premiums will still be paid—but you will need to pay the difference back to us. There are two ways to do this: We can either increase your mortgage payments next year to cover that amount, or you can submit a payment for the entire sum before noon on Wednesday, December 31, 2025. What happens if there's MORE money in my escrow account than was needed? If your account has an overage of less than $50, we’ll carry the remainder over to next year to provide a cushion for any potential shortages. If your account has an over of $50 or more, you will receive a check for the surplus amount that you can spend as you see fit. Can I choose not to escrow my insurance premiums and property taxes? In some cases, you can. Contact us and we’ll determine if that is an option for you. I have more questions. How do I reach an escrow specialist? You can email us directly or call 1-800-323-5109. Monthly payments When does my new monthly payment go into effect? January 1, 2026. If you typically make your January payment prior to the first of the month, please make sure to adjust that payment to reflect the new payment amount and avoid any late fees. IMPORTANT: Your online account will not reflect the updated amount due until January 1, 2026. This is so that we can make adjustments for members who choose to pay all or part of their escrow shortages up until December 31, 2025. Why is my monthly mortgage payment going up? While the principal and interest on your mortgage payment haven’t changed, your property taxes and/or homeowners insurance premiums have increased since your last escrow analysis. We therefore have to set aside a larger amount of money each month to cover these increases. How do I update my automatic payment? You need to complete and submit an escrow change form to us by noon on December 31, 2025. If you pay your mortgage through a non-Vibrant account, you will need to provide your account number. If you pay extra toward your principal balance or would like to start, make sure to note the payment amount on your form. My mortgage payment has increased by more than my taxes and/or insurance premiums have. Why? That indicates that your escrow account had a shortage in 2025 (your estimated escrow contributions were smaller than your actual taxes and/or premiums). In addition to increasing your payment to accommodate those higher charges, you also need to make up the amount of the shortage. If you prefer, you can pay some or all of the shortage amount by noon on December 31, 2025, and decrease your payments for next year. Why is my monthly morgage payment going down? While the amount of principal and interest you pay toward your mortgage hasn’t changed, either your property tax assessment or homeowners’ insurance premiums have declined since last year. Enjoy the savings! If I pay into the escrow now, can I avoid my payment going up at all? No, the payments will always be based at minimum of what your taxes and insurance are. Since those typically increase annually, paying the shortage does not mean the monthly amounts won't increase for next year. Escrow shortages Can I pay my shortage up front? How long do I have to make the payment before it affects my payment? Yes, you can pay all or a portion of your shortage. This must be done by noon on Wednesday, December 31, 2025. How do I pay my shortage? You can make your payment through our online banking platform. After logging in, you will see your home loan appear on the main dashboard screen. Click on your home loan to expand this area. Select "Pay Now." In the bulleted options, you will see an "Escrow Only" option. Enter the appropriate amount here. Finish your transaction by selecting "Submit Transfer." Upon payment, please contact us to have your 2026 payments updated accordingly. Escrow overages When will I receive a refund of my escrow overage? Your check will arrive within two weeks after you receive your escrow analysis letter. Will I receive a check, or will it be deposited into my account? You will receive a check in the mail. I had an overage, but I didn't receive a check. Why not? If your overage amount was less than $50, it remains on deposit in your escrow account to provide a cushion for any potential shortages in 2026.

All Vibrant members are eligible for $1,000 of accidental death and dismemberment insurance paid for by Vibrant. You can also purchase up to $300,000 in additional coverage. Get $1,000 of no-cost accidental death coverage As a Vibrant member, you can automatically receive $1,000 of accidental death and dismemberment insurance. Learn more Add a Title Get $1,000 of no-cost accidental death coverage As a Vibrant member, you can automatically receive $1,000 of accidental death and dismemberment insurance. Learn more Plus guaranteed acceptance for up to $300,000 in additional coverage As a Vibrant Credit Union member age 18 or older, you are pre-authorized for up to $300,000.00 in optional coverage. With no doctor visits, health questions or lab tests, in minutes you can activate important accidental death and dismemberment insurance, underwritten by Minnesota Life Insurance Company. All coverage is reduced by 50% at age 70, regardless of age at enrollment. You cannot be turned down due to age or health. Don’t delay. Help make sure your family can have money to spend on whatever they choose when you’re no longer with them. Learn more Andrea L. Heger, Licensed Insurance Agent #2277322 0122 1947555 Note, AD&D Products are not federally insured by the NCUA.