Mastercard giveaway Giveaway Overview: Individuals who provide their contact information will receive one entry to win one $50 Mastercard Gift Card. By providing your email address, you consent to receive marketing communications. Unsubscribe at any time. OFFICIAL RULES FOR GIVEAWAYS OR DRAWINGS NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN.  The Giveaway (“Giveaway or Drawing”) is sponsored by Vibrant Credit Union. (“Vibrant” or “Credit Union”). Each Giveaway is governed by these Official Rules (“Official Rules”). By participating in a Giveaway, each entrant agrees to abide by these Official Rules, including all eligibility requirements, and understands that the Giveaway results, as determined by Vibrant and its agents or representatives, are final in all respects. The Giveaway is subject to all federal, state, and local laws and regulations and is void where prohibited by law. ELIGIBILITY The Giveaway offer is limited to U.S. residents aged eighteen (18) years of age or older. Vibrant, Board of Directors, Committee members, and all immediate family members are ineligible to participate in the Giveaway. Vibrant has the right to verify the eligibility of each entrant and, in its sole discretion, disqualify any individual from participating in the Giveaway. The Giveaway is void where prohibited. The Giveaway and these Official Rules will be governed, construed, and interpreted in accordance with Illinois law and any applicable federal law. GIVEAWAY PERIOD The Giveaway begins and ends on Friday, January 9, 2026. All entries or submissions must be received on day stated. Vibrant reserves the right to extend or shorten the Giveaway at their sole discretion. HOW TO ENTER Entrants must fill out the digital form with their basic information including name, phone number, and email address. By entering, the entrant agrees to be bound by these Official Rules and by the decisions of Vibrant. WINNER SELECTION All eligible entries received during the Giveaway Period will be gathered into a database at the end of the Giveaway Period. Five winners will be chosen at random by Vibrant with the number notated on the Credit Union’s corresponding Guidelines to the specific promotion. The winner(s) will be announced after the Giveaway Period ends. Announcements and instructions for prize collection will be sent via email. If the email is not responded to in one week, Vibrant will make one follow-up phone call. Three business days from that phone call without response, they will select another winner. Potential winners must respond to an email or phone call to pick up their prize within ten (10) business days of the Winner Announcement, otherwise they forfeit the prize and such will be awarded to another randomly selected eligible winner. GIVEAWAYS AND DRAWINGS The number of Giveaways, prizes, and winners is at the discretion of Vibrant. Specific details relevant to a particular Giveaway are posted on Vibrant’s social media and by other means at Vibrant’s discretion. PRIZES, TAXES AND LIMITATIONS Prizes may consist of tickets for entry to a local venue or include gift cards or other items announced by Vibrant. Terms and conditions may apply. Incidental expenses and all additional costs and expenses that are not explicitly listed as part of a prize in these Official Rules and may be associated with the award, acceptance, receipt, and use of all or any portion of the awarded prize are solely the responsibility of the respective prize winner. All federal, state, and local taxes associated with the receipt or use of any prize are solely the winner's responsibility. Vibrant will not be responsible for reporting any winnings to the IRS. Odds of winning depend on the total number of entries received. ADDITIONAL LIMITATIONS Prize(s) is non-transferable. No substitution or cash equivalent of prizes is permitted. Vibrant, its agents, and representatives are not responsible for any typographical or other errors in the o giveaway ffer or administration of the Giveaway including, but not limited to, errors in any printing or posting or these Official Rules, Guidelines, the selection and announcement of any winner, or the distribution of any prize. Any attempt to damage the content or operation of this Giveaway is unlawful and subject to possible legal action by Vibrant. Vibrant reserves the right to terminate, suspend or amend the Giveaway, without notice, and for any reason, including, without limitation, if Vibrant determines that the Giveaway cannot be conducted as planned or should a virus, bug, tampering or unauthorized intervention, technical failure or other cause beyond Vibrant’s control corrupt the administration, security, fairness, integrity or proper play of the Giveaway. If any tampering or unauthorized intervention may have occurred, Vibrant reserves the right to void suspect entries at issue. Vibrant and its agents, and representatives, and any telephone network or service providers, are not responsible for inaccurate transcription of entry information or for any human error, technical malfunction, lost or delayed data transmission, omission, interruption, deletion, line failure, or malfunction of any telephone network, computer equipment or software, the inability to access any website or online service or any other error, human or otherwise. INDEMNIFICATION, LIMITATION OF LIABILITY AND USE OF PLATFORM By entering the Giveaway, each entrant agrees to indemnify, release and hold harmless Vibrant and its agents and representatives, social media platforms, administrator(s), advertising and promotional agencies, and all their respective officers, directors, employees, representatives, and agents from any liability, damages, losses or injury resulting in whole or in part, directly or indirectly, from that entrant’s participation in the Giveaway and the acceptance, use or misuse of any prize that may be won waiving any and all causes of action related to any claims, costs, injuries, losses or damages of any kind arising out of, or in connection with, directly or indirectly, the Giveaway, drawing, prize, acceptance, possession, use of, or inability to use any prize (including) without limitation, claims, costs, injuries, losses and damages related to personal injuries, death, damage to or destruction of property, rights of publicity, privacy or defamation, whether intentional or unintentional) whether under a theory of contract, tort (including negligence), warranty, or other theory. Vibrant does not collect users’ content or information, or otherwise access social media platforms, using automated means (such as harvesting bots and robots) or deploy the use of an automated system to generate invites, etc. Vibrant does use Social Media platforms for the promotion of commercial business, interaction with customers and potential customers alike as a means to promote its commercial enterprise. If a subject prize is within the control of a third party, or if the prize consists of the obligation of a third party to perform (e.g., without limitation, a coupon, a gift card from a retailer, or a ticket to an event), then Vibrant assigns all rights to performance and all entitlement to the prize winner. However, Vibrant does not guarantee the third-party's performance. The prize winner agrees that Vibrant is not liable or responsible to the prize winner for the failure of the third party to perform. Vibrant and its agents and representatives do not make any warranties, express or implied, as to the prize's condition, fitness, or merchantability. Vibrant and its agents and representatives, advertising and promotional agencies, and all their respective officers, directors, employees, representatives, and agents disclaim any liability for damage to any computer system resulting from access to or the download of information or materials connected with the Giveaway. Vibrant reserves the right to change these Official Rules at any time, without prior notice, and in its sole discretion to suspend or cancel the Giveaway or any entrant's participation in the Giveaway. RELEASE Upon the request of Vibrant, the potential winner will be required to return a Release and Prize Acceptance Form. The winner is responsible for all applicable state, federal and local taxes associated with the prize(s) if any. If a potential winner fails to comply with these Official Rules, that potential winner will be disqualified. Prizes may not be awarded if an insufficient number of eligible entries are received. All prizes are non-transferrable. PUBLICITY By participating, each entrant or winner grants Vibrant permission to use their name, likeness, photo, voice, image, statements, or comments for publicity purposes including web, television, and print without payment of additional consideration, further authorization, or notification; except where prohibited by law. NO ENDORSEMENT OR SPONSORSHIP Vibrant may obtain prizes by purchase or donation from third parties. Vibrant’s offering of a prize, or use of the logo of others to publicize the prizes, does not suggest the endorsement, sponsorship, affiliation, association, or authorization by the third-parties. ENFORCEABILITY If any portion of these Official Rules is determined to be unenforceable, it will not invalidate the other terms and provisions of these Official Rules. Any unenforced terms or conditions of these Official Rules will not constitute a waiver of any of the terms mentioned above, and all remaining terms and conditions of these Official Rule will remain in full force and effect. Only a written, signed amendment, agreement, waiver or like-kind construction will constitute a waiver of these Official Rules by Vibrant. ALTERNATIVE WAYS TO ENTER GIVEAWAYS For an alternative way to enter, email your first and last name along with your phone number to marketing@vibrantcu.org . QUESTIONS OR COMMENTS? Any questions or comments regarding this Giveaway should be directed to the Vibrant Marketing Department by phone at 1-800-323-5109. Orig. 04/2025

Convenient banking built to support your goals. Your not-for-profit does important work every day, and every dollar counts. Our high-interest checking and savings accounts help you maximize your funds and stretch every donation further. Simplify your financial management with easy-to-use digital tools, transparent terms, and responsive local support. Together, we can help your nonprofit thrive! Checking Savings Profitable interest rates for your not-for-profit. Get started Think your bank can beat our rates ? Checking 3.00% APY* Savings 3.25% APY* *APY = "Annual Percentage Yield." APYs accurate as of August 12, 2026. Rates subject to change without notice. $5 Membership Share account required. Federally insured by NCUA. Community Checking is a tiered account. For this account, the specified Dividend Rate for a tier will apply only to the portion of the account balance that is within that tier. Balances less than $50,000 earn 3.00% APY. Balances greater than $49,999.99 earn between 1.00%-3.00% APY. Focus on your mission and we'll take care of the rest. Get industry-leading interest rates No hidden fees or transaction limits 24/7 mobile account management Experienced support team Still don’t believe us? Here’s how those numbers could stack up for you. $25,000 savings account size x 3.25% APY* = $811.84 earnings per year *APY = "Annual Percentage Yield." APYs accurate as of August 12, 2026. Rates subject to change without notice. $5 Membership Share account required. Federally insured by NCUA. The example provided is for illustrative purposes only for what a Community Savings account could earn after a year assume no additional deposits or withdrawals. Actual earnings may vary based on balance changes, rate changes, and other factors. Please consult a financial professional for more information. Our current product offerings: Open a checking account now Community Checking 3.00% APY* Open a checking account Community Savings 3.25% APY* Open a savings account Here's what you get when you bank with Vibrant. Earn interest with market-leading rates Free online banking with mobile depositing ACH payments enabled (bills & payroll) Includes debit card Write unlimited checks Dividends paid monthly Federally insured by NCUA No monthly service fees No transfer/withdrawal limits No minimum balance requirements No check clearing limits or transaction limits Gain membership access to our nationally-ranked CD rates Flexible credit card options Insured Money Market Accounts for balances up to $15M Relevant resources we've found for you. Forget Google—we've dug through the internet ourselves to find resources that can be helpful to new and experienced small business owners. Determining tax-exempt status Do you need to set up a 501(c)(3)? Budgeting solutions What does a not-for-profit budget look like? Gaining volunteer retention How do you keep volunteers engaged? Who can open an account? A ny not-for-profit that is legally formed and operates in the United States can open an account. You’ll need to provide your legal business name, legal address, business tax ID number, and the date your business was established. All of your account representatives—that is, the people who are authorized to conduct transactions—must be at least 18 years old and reside in the U.S., either as citizens or permanent resident aliens. How do I get a business tax ID number? Y ou can apply for an Employer Identification Number through the IRS—even if you don't have employees. When you apply online, you can receive your EIN immediately after completing the application. Get an EIN » What do I need to open an account besides a business tax ID number? That depends on the structure of your organization—whether you’re a sole proprietor, a partnership, or a corporation. You’ll need to provide documentation that confirms your ownership structure, such as articles of incorporation or ownership agreements. You’ll also need to provide information on all beneficial owners (that’s anyone who owns at least 25% of the business). Each of your account representatives will also need to provide a copy of their government-issued ID. Don’t worry—these can be submitted as digital photos. How much money will I need to deposit? To join Vibrant, all organizations must open a Business Membership Savings Account with a $5 deposit. Our checking and savings accounts have no minimum opening balance. For detailed information on our business rates and service charges, please refer to our rates page . Are there any types of business you don't work with? Vibrant specializes in working with small- and medium-sized businesses. Talk with one of our community relationship managers about your banking needs, and we'll help you find the BEST account for your needs, even if it's with another financial institution. In general, Vibrant is not able to work with businesses that engage in money services, internet gambling, marijuana sales or cultivation, or virtual currency. I am not a local organization. Will this be a deal breaker? Nope! We work with businesses/organizations all over the country. Our objective is to understand your business banking needs and support you! The first step is having a conversation with one of our Relationship Managers. They will help you get started, answer questions, and help you simplify your banking needs. My organization is growing and I have to be able to provide payroll to my employees. Can Vibrant help with this? Congrats! That's exciting, we'd love to be part of your growth journey. Yes, we have several organizations that utilize our payroll services. To ensure we can support your payroll needs, consult with a Relationship Manager before you get your accounts set up. My organization has investors and donors from around the world. Can Vibrant accept international wires? Technically, yes, but it requires an intermediary bank. The funds must first be deposited into another U.S. bank and then sent to us. The good news is that this is a common practice and something international senders are generally familiar with. More questions? We have answers. Ready to get started? Let’s partner up together. Open an account

And When It Makes Sense to Use It How Mobile Check Deposit Works And When It Makes Sense to Use It Mobile check deposit is one of those features that feels almost too easy. Snap a photo. Submit. Done. For most people, it’s become second nature. But because it’s so simple, it’s easy to forget there’s a process behind it — and a few situations where slowing down is actually helpful. Understanding how mobile deposit works (and when it’s the right choice) makes it easier to use confidently, without second‑guessing or overthinking it. What’s Actually Happening When You Deposit a Check by Phone When you deposit a check through an app , the check isn’t magically disappearing into the system. The images you submit are reviewed, verified, and processed through the same banking networks as a physical check. The difference is convenience, not legitimacy. Mobile deposit replaces: A trip to a branch or ATM Manual handling of the check Waiting in line with a digital version of the same process. That’s why it works best when expectations are set correctly from the start. Why Mobile Deposits Aren’t Always Instant One of the most common questions around mobile deposit is timing. Sometimes funds appear quickly. Other times, there’s a short delay. That variation isn’t random — it’s part of how checks are verified. A few things can affect timing: The check amount Whether the check matches typical deposit patterns Image clarity Timing of the deposit This doesn’t mean something is wrong. It usually means the system is doing its job in the background. If you’re depositing a routine check that looks like past activity, things often move quickly. When something looks different, the review process can take a bit longer. When Mobile Deposit Is a Great Fit Mobile check deposit shines in everyday situations. It’s especially useful when: You receive checks occasionally You don’t want to rearrange your day around a deposit The amount fits comfortably within typical deposit patterns In these cases, mobile deposit removes friction without adding complexity. You do the same thing you would have done in person — just from wherever you are. For most people, this covers the majority of use cases. When It’s Worth Pausing for a Moment Mobile deposit is convenient, but it doesn’t have to be the answer every single time. It’s worth slowing down if: The check amount is significantly larger than usual The check comes from an unfamiliar source You need immediate certainty around availability In those situations, giving the deposit a little extra attention can save frustration later. That might mean double‑checking details, making sure images are clear, or choosing a different deposit method if timing matters. This isn’t about avoiding mobile deposit — it’s about matching the tool to the situation. Simple Practices That Prevent Common Issues Most mobile deposit issues aren’t technical. They’re visual or procedural. A few habits make a big difference: Endorse checks correctly Place checks on a flat, dark surface when photographing Make sure all corners are visible Store the physical check safely until the deposit fully processes Taking an extra moment here reduces delays and prevents follow‑up steps later. The goal is fewer surprises, not faster taps. Why This Feature Fits Real ‑Life Banking Mobile deposit works best when it fades into the background. You’re not supposed to think about it often. You’re just supposed to trust that when you need it, it works — without adding rules, extra steps, or stress. When financial tools are designed this way, they don’t change how you live your life. They just remove unnecessary obstacles. That’s exactly what mobile check deposit is meant to do. On Last Thought Mobile deposit isn’t about speeding everything up. It’s about making everyday tasks easier. When you understand what’s happening behind the scenes and use the feature intentionally, it becomes a reliable option instead of a guessing game. Convenience works best when it’s paired with clarity. Luckily, you don’t need to choose one over the other. Previous Item Next Item

Foundation invites community organizations to apply for future funding through the Vibrant Credit Union website. Be The Good Foundation Awards Inaugural Grant to Living Lands & Waters Foundation invites community organizations to apply for future funding through the Vibrant Credit Union website. Moline, IL — February 26, 2026 Be The Good Foundation proudly presented its inaugural grant to Living Lands & Waters , marking an exciting milestone in the Foundation’s mission to strengthen and serve our communities. Living Lands & Waters, a nationally recognized environmental nonprofit dedicated to river cleanups, watershed conservation, and community engagement, was selected as the Foundation’s first grant recipient in recognition of its meaningful impact and ongoing commitment to protecting natural resources. The $500 grant was formally presented during a check ceremony with representatives from both organizations. The event celebrated a shared commitment to service, stewardship, and creating positive change. “Launching Be The Good Foundation with Living Lands & Waters as our first recipient reflects exactly what we stand for — action, impact, and community,” said Tiffany Haedt, President of Be The Good Foundation. “We are proud to support organizations that are making a tangible difference.” Be The Good Foundation was established to invest in initiatives that uplift communities, support meaningful causes, and embody the spirit of doing good in both big and small ways. Now Accepting Grant Applications Be The Good Foundation invites nonprofit organizations and community groups to submit grant requests via the Vibrant Credit Union website. Organizations with missions aligned to community improvement, service, and positive impact are encouraged to apply. To learn more or submit a grant request, visit the Be The Good Foundation page . Together, we can continue to build stronger communities — one act of good at a time. About the Be The Good Foundation Be The Good Foundation, founded by Vibrant Credit Union, supports programs that expand financial literacy, empower young people with life and career skills, and strengthens communities. The foundation operates with a simple belief: when you put more good into the world, the world responds in kind. About Vibrant Credit Union Founded in 1935, Vibrant Credit Union is a federally insured credit union built on strong roots and a forward-looking mindset. Vibrant delivers competitive deposit rates, intuitive digital banking, and fast, flexible money movement designed to make everyday finances easier. Beyond products, Vibrant is deeply committed to giving back — supporting nonprofits, strengthening communities, and championing its call to Be The Good through meaningful partnerships and measurable impact. Because great financial tools matter, but what you do with them matters even more. Previous Item Next Item

(and why savers shouldn’t wait too long.) Why the federal reserve changes rates (and why savers shouldn’t wait too long.) Rates don’t tap you on the shoulder before they move. One shift in the Federal Reserve’s outlook, and the entire landscape can start to slide, sometimes quietly, sometimes all at once. If you’re sitting on maturing CDs or simply watching rates closely, here’s the key takeaway: waiting to act can mean earning less , especially when the market expects rates to trend lower. Why the Fed changes rates The Federal Reserve adjusts rates to keep the economy from running too hot or too cold. Its two big goals are stable prices (inflation control) and a strong job market . When inflation is high, the Fed often raises rates to slow demand. When inflation cools and growth softens, the Fed may lower rates to support the economy. In short: the Fed moves rates to steady the economy, but those moves ripple directly into what savers earn. What the outlook is signaling Policymakers’ projections (often summarized through the Fed’s “dot plot”) suggest a general expectation of lower rates ahead . And when markets anticipate cuts, deposit rates across the industry can begin to follow. The best time to position your savings is often before the crowd hears the music change. Why this matters right now If rates trend lower in 2026, the savings and CD rates you see later may not look like the ones available today. That’s why rate-conscious savers don’t just watch the Fed, they plan around it. Where we’re putting our best value: Vibrant’s core savings and checking products If you want strong earning power with everyday access, these are the accounts we built for members who pay attention to rates. Our top-tier option for members who want industry-leading performance of their funds. These are not side products for us. They’re the main course. We’re dedicated to being an industry leader in the accounts members rely on most, especially when the rate environment is shifting. Preferred Savings: high-yield for balances under $15,000. If you want a strong rate without turning your life into a checklist, start here. See featured rate here No monthly fees, no minimum balance requirements Unlimited transfers and withdrawals Premier Savings: built for serious savers If you typically keep a higher savings balance and want a better-than-average yield, Premier Savings is designed for that lane. See featured rate here No monthly fees, unlimited transfers and withdrawals Elite Savings: CD-like earning, savings-like access Elite Savings is for members with larger balances who want strong yield without the “hands off the money” feeling CDs can bring. See featured rate here No monthly fees, no transaction limits Premier Checking : stop treating your checking account like a dead zone Checking is where money goes to sit around (usually)… unless you put it in an account designed to earn. See featured rate here No monthly fees, no direct deposit required, no minimum debit transactions required The takeaway If you’re waiting for “the perfect moment,” remember: rates can change while you wait . With expectations leaning toward lower rates ahead, now is a smart time to move cash into accounts designed to earn competitively and stay flexible. Previous Item Next Item

All Vibrant members are eligible for $1,000 of accidental death and dismemberment insurance paid for by Vibrant. You can also purchase up to $300,000 in additional coverage. Get $1,000 of no-cost accidental death coverage As a Vibrant member, you can automatically receive $1,000 of accidental death and dismemberment insurance. Learn more Add a Title Get $1,000 of no-cost accidental death coverage As a Vibrant member, you can automatically receive $1,000 of accidental death and dismemberment insurance. Learn more Plus guaranteed acceptance for up to $300,000 in additional coverage As a Vibrant Credit Union member age 18 or older, you are pre-authorized for up to $300,000.00 in optional coverage. With no doctor visits, health questions or lab tests, in minutes you can activate important accidental death and dismemberment insurance, underwritten by Minnesota Life Insurance Company. All coverage is reduced by 50% at age 70, regardless of age at enrollment. You cannot be turned down due to age or health. Don’t delay. Help make sure your family can have money to spend on whatever they choose when you’re no longer with them. Learn more Andrea L. Heger, Licensed Insurance Agent #2277322 0122 1947555 Note, AD&D Products are not federally insured by the NCUA.

Got questions about your Vibrant account? This is a good place to start. Find out deposit times, our mailing address, and more. Most(!) frequently asked questions Who can become a Vibrant member? Click here to learn more! What is my Vibrant routing number? 271183646 You'll also find it in the footer of every page of this website! How do I reset my online banking password? Y ou can reset your password online if you have your username. We’ll ask you to verify your personal information as part of the process. Forgotten your username ? Hey, it happens! Just verify your personal information at the link, and you can get your username via email, text, or a voice call. Can I get a document notarized at a Vibrant location? Do I need to bring a witness? Some Vibrant branches do have a licensed notary among their staff, but unfortunately, it’s not a service we can guarantee will be available at all hours or at every location. If you do bring a document to be notarized at one of our branches, you will also need to bring someone with you to witness the document, as Vibrant employees cannot serve in that capacity. If we’re not able to help, notary services are also frequently available at public libraries, post offices, and other government buildings. How do I order checks? The easiest way is through online banking! From your browser: Log in , then go to TOOLS and select CHECK ORDERS. From the mobile app: Tap the MORE... button, then select TOOLs, then CHECK ORDERS. You can also order checks directly from Harland Clarke. (Remember, your routing number is 271183646. Your account number is the 11-digit number that appears at the bottom of your check, to the right of the routing number.) How do I get a replacement debit card? To order a new card, please give us a call at 800.323.5109 or send us a message through online banking. An agent will place an order for your new card and it will arrive in 7–10 business days. Where can I cash in coins? Vibrant has a coin machine available to Vibrant members at our Moline branch near SouthPark Mall. Please visit the lobby to access the coin machine (going through the drive-thru is a good way to get your coins stuck in our tube!). When will my deposit appear in my account? If you make a deposit at a branch , it will appear in your account immediately unless there is a hold on the deposit. If you make a deposit at a Vibrant ATM , the first $275 of your deposit will be credited to your account at the time of the transaction. The remainder of your deposit will be available within two business days, unless there is a hold on the deposit. If you make a deposit through the mobile app , your deposit should appear in your account by the times listed below: Monday through Friday (all times are CT) Deposit Approved Posted to Account 12 a.m. – 10 a.m. 12 p.m. 10:01 a.m. – 1 p.m. 2 p.m. 1:01 p.m. – 4 p.m. 6 p.m. 4:01 p.m. – 11:59 p.m. 12 p.m. on next business day We do not post deposits on Saturdays, Sundays, or federal holidays. What are Vibrant's current rates? We publish rates for all our products here . What is Vibrant's mailing address? Send all correspondence to: Vibrant Credit Union P.O. Box 1550 Moline IL 61266-1550 Managing your account Does Vibrant offer accounts that would enable me to act as a financial custodian on behalf of an elderly, disabled, or minor individual? At this time, Vibrant does not offer custodial accounts such as rep payee, guardianship, or UTMA (Uniform Transfers to Minors Act). How can I add a beneficiary to my accounts? Send us a secure message via your online bank account or call us at 1-800-323-5109. Make sure you have the beneficiary's full name, mailing address, date of birth, and Social Security Number. How do I add a Power of Attorney (POA) to my account? To give the agent to whom you have granted financial power of attorney access to your account, send us a secure message from your online banking account or contact us directly during regular business hours. To complete the process, you'll need to provide a notarized financial power of attorney agreement. Get in touch if you have questions! Does Vibrant offer trust and/or estate accounts? Vibrant offers trust accounts for revokable trusts. If you'd like to set up an account, send us a secure message via your online bank account or call us at 1-800-323-5109. How do I close my account? What happens to my personal information when I do? Follow these step-by-step instructions on closing your Vibrant account(s) . See our privacy policy for details on how we handle personal information on active accounts and on closed accounts. Branches What are Vibrant's hours? Our member contact center is available from 8:30 a.m. CT to 5:00 p.m. CT Monday through Friday and from 8:30 a.m. CT to 12:00 p.m. CT on Saturday, excluding most federal holidays . Our branches are open from 8:30 a.m. to 5 p.m. CT Mondays through Fridays, and 8:30 a.m. to 12 p.m. CT on Saturday, excluding most federal holidays . Where are your branches located? Find the nearest credit union branch or ITM here . Deposits How do I deposit a check on my phone? There are three ways to deposit a check: at a Vibrant branch, at Vibrant ATMs located at our Moline ( SouthPark and Vibrant HQ ) branches, or via the Vibrant mobile app. Download the mobile app for Android or Apple devices. Open the app and choose DEPOSIT CHECK from the menu at the bottom of the screen. Endorse your check, along with the words “ For Mobile Deposit Only. ” Choose the account where you want the deposit to go, enter the amount of the deposit, then take a photo of the front and back of the check. Submit your deposit! (If it’s before 4 p.m. CT on a business day, your deposit will appear by 6 p.m. at the latest. If it’s later, your deposit will post at noon on the next business day.) You'll receive an email from enstenta.monitor@jackhenry.com confirming your deposit. How should I endorse a check I'm depositing via mobile deposit? When you endorse a check for mobile deposit, write the words "For Mobile Deposit Only." above your signature. When will funds from my mobile deposit appear in my account? Deposit Approved Posted to Account 12 a.m. CT – 10 a.m. CT 12:15 p.m. CT 10:01 a.m. CT – 1 p.m. CT 2: 15 p.m. CT 1:01 p.m. CT – 4 p.m. CT 6:15 p.m. CT 4:01 p.m. CT – 11:59 p.m. CT 12:15 p.m. CT on next business day We do not post deposits on Saturdays, Sundays, or federal holidays. One thing to remember—the time you submit a mobile deposit is not necessarily the same time that it is "accepted." You'll receive an email once we have reviewed your mobile deposit and submitted it for posting. My mobile deposit was denied—what’s the reason? If your check is not accepted for mobile deposit, you should receive an email from enstenta.monitor@jackhenry.com explaining the reason for the denial. It could be as simple as an unclear photo—make sure your camera lens is clean, put the check in front of a dark background, and try again! If that doesn’t help, make sure the deposit amount you’ve entered matches the amount of the check. Also, make sure the written amount of the check (“XX and xx/100 dollars”) matches the numeric amount. Make sure all payees have endorsed the check (along with the words "For Mobile Deposit at Vibrant Credit Union") and that it is being deposited into an account owned by all payees. It also needs to be endorsed by all payees and deposited into an account owned by all payees. Make sure the amount of the check doesn’t exceed your daily deposit limit (you’ll find that number under the DEPOSIT AMOUNT field in the app). Finally, checks that are expired or were issued more than six (6) months ago will not be accepted—ask the payer to replace the check if this is the case. How do I set up direct deposit? Contact your employer, brokerage, or other entity that issues you a recurring check to let them know you’d like to set up direct deposit. They’ll ask you for your routing number (that’s 271183646 at Vibrant), account number, and account type (checking or savings). Once they’ve set up the information, you should see your next check direct-deposited to your account. When does my direct deposit show up in my account? Your direct deposit will appear in your account when Vibrant receives it. If your employer has sent the deposit but you don’t see it, contact them to verify the routing number, account number, and account type (checking or savings) they have on file for you. How does early direct deposit work? Open a Vibrant account and set up direct deposit with your employer or benefits provider. Early access happens automatically for eligible deposits. We post your funds as soon as we receive payment instructions—which may be up to two days before your scheduled payday. Timing depends on when the payment file is received. Early access isn’t guaranteed and depends on when we receive the payment file from your employer or payer. Not all direct deposits are eligible for early access. Why was a hold placed on my deposit? In general, we try to make any funds you deposit available to you on the same business day (as long as you make the deposit before 4 p.m. CT). In certain situations, however, we will place a hold on the deposit until we receive confirmation from the financial institution that issued the payment. The most common reasons for this are: Your deposit totaled more than $6,725 in a single day Your total deposit was larger than the balance available in your account Your account has been opened within the last 30 days The deposited check comes from an out-of-state financial institution If you need the funds immediately, make sure to ask when the funds will be available at the time you make the deposit. Debit cards I lost my debit card! What can I do? During regular business hours, reach out to our Member Contact Center by calling 1-800-323-5109 to let us know and request a new card. For after hours support on your debit card, please call 1-800-379-6724 to prevent unauthorized charges. Can someone else pick up a replacement card for me? To protect your account, you will need to pick up your replacement card yourself and show government-issued photo ID. I received a call and/or text about fraud on my card. Is this legit? It depends. If we detect suspicious activity on your account, Vibrant will text and call you to confirm whether the transaction is legitimate. If you don’t reply to the message to confirm that it’s a legitimate transaction, we will place a temporary freeze on your card to ensure your funds remain safe. However, there's a common scam that has affected some of our members that you should be aware of—"spoofing." Your Caller ID may show Vibrant's name or phone number, but the call might actually be coming from a scammer. Or you may receive a text that says it's from Vibrant when it's not. To protect yourself, never share the following information with any unsolicited contact: Your credit or debit card number Your Vibrant account number Your full Social Security Number Your PIN Your online banking username and/or password In addition, if someone texts you a link and tells you to click it to confirm or deny your transaction, DON'T CLICK IT. Vibrant will not ask you to provide a confirmation number that we sent you to confirm a transaction, and we will never disclose the items you purchased. If you're not sure whether you've received a legitimate request, don't hesitate to contact our member contact center or send us a secure message through online banking. How do I keep debit transactions from being blocked while traveling? Going on a trip? While traveling, provide us with your plans to prevent potential card interruptions. To share your travel plans, visit 'Travel Notices' under 'Manage Cards' on online banking. On the mobile app, select 'Cards' from the main menu. Choose the card you plan on taking and select 'Travel Notices' to enter date and destination information. You can set travel alerts on multiple cards, but it must be set up individually per card. ACH transfers & payments How do I transfer money from Vibrant to another financial institution? Click here to learn more! How do I set up automatic payments? If you wish to make a recurring payment, choose BILL PAY from the main menu of either the Vibrant app or your online account. Set up a payee Choose ADD PAYEE, designate whether they’re a business or an individual, then whether you want to issue payment via a check, SMS, ACH (digital) transfer, or email. Enter their payment details. Set up a payment From the Bill Pay dashboard, choose your PAYEE, then choose MAKE A PAYMENT. Enter the amount of the payment you want to make, and choose the frequency (from weekly to annually and everything in between), the date when you want the first payment to be made, and the number of times you want to make payments (or, alternatively, the date when you want to stop making payments). How long does it take for a transfer from Vibrant to be deposited at an external institution? All electronic payments take about 3 to 5 business days to be completed. Online & mobile banking How do I set up online banking? Go to the login drop-down in the upper right hand corner of the Vibrant website and choose “No User ID? Enroll in online banking.” Just confirm your name, birthdate, SSN, and email address, and you’re ready to go! What do I do if I forgot my username and/or password for online banking? It happens to all of us occasionally! It’s easy to recover this information. On the main login screen, choose the “Forgot User ID?” or “Forgot Password?” links. How do I add my Vibrant debit card to my mobile wallet? APPLE Go to the Wallet app on your iPhone or iPad and tap the plus (+) sign to get started. ANDROID Go to the Google Pay app on your phone or tablet and tap the +ADD TO WALLET button. Can I use my Vibrant debit card with Venmo, CashApp, PayPal, etc.? Yes you can! Go to your preferred app and add your card information. In most cases, you can enter your debit card number rather than your full checking account details (routing number and account number). Also, if you pay through your debit card, you should not be charged an additional credit card processing fee. Check with the app for details. Loans When is my loan payment due? You can see your next payment due date via online or mobile banking. Go to your account dashboard, select your loan account, and then choose ACCOUNT DETAILS. If you don’t see a due date, your next account statement has not yet been issued. Check back soon! How much is my loan payment? You can view your loan payment amount via online or mobile banking. Go to your account dashboard, select your loan account, and then choose ACCOUNT DETAILS. If the payment amount is $0, your next account statement has not yet been issued. Check back soon! I received a notice about a missing title. What should I do? When you finance a vehicle with Vibrant, we will need to hold the original title while the vehicle is being used as collateral for that loan. If you receive a notice about a missing title, please contact the dealership where you purchased the vehicle to verify that the title has been sent to Vibrant. If you have additional questions, please reach out to our team for assistance. I received a notice about auto insurance. What do I need to do? While you're paying off your Vibrant auto loan, we need proof of full coverage insurance on the financed vehicle. You can share the declaration page from your insurance agent. Where do I send my proof of insurance? Call (800) 523-6404 or visit www.myinsuranceinfo.com . How do I access my extended warranty to make a repair to my vehicle? Call Route 66, your extended warranty provider, at (800) 808-0828. How do I start a GAP claim for my auto loan? Call Allied’s Total Loss Department at (800) 264-2372. How do I apply to skip a loan payment on my auto, personal, or Loan Program (equipment) loan? You can apply online or contact our member service center if you need assistance filling out the application or have questions. *Skip-a-Pay qualifications are subject to change at any time. What is the fee for skipping a loan payment? It depends on the amount of the loan payment. If yours is less than $200, the fee is $100 per skipped payment. If yours is more than $200, the fee is $180 per skipped payment. The amount of the fee will be added to the end of your current loan term. You don't need to pay anything when you apply. You can skip a payment on an auto or personal loan up to two times a year (non-consecutive months) if your account is in good standing and if you have skipped fewer than six loan payments during the term of your loan. You can skip a payment on a Loan Program (equipment) loan a maximum of three times over the life of the loan if your account is in good standing, you've made at least one loan payment, and if you've skipped fewer than three loan payments during the term of your loan. *Skip-a-Pay qualifications are subject to change at any time. Titles How long will it take to receive my title? Vibrant has a 10-day processing period to release your title. After the title is released, it will be sent to you via mail. Can I expedite the title release process if I need it urgently for a private sale? We advise against attempting to expedite the process as it may lead to unintended complications. Instead, consider alternative options such as a Bill of Sale for immediate needs. Fraud I received a letter in the mail from Vibrant. Is it legit? First, make sure the letter actually came from Vibrant and not from a company that’s trying to sell you a warranty or loan insurance. (You can call our member contact center at (800) 323-5109 if you’re not sure.) If you receive a letter from Vibrant telling you your debit card has been compromised, it’s legit! When this happens, we temporarily freeze your card until you receive a new card (which will be mailed to you automatically). I received a call/text/email about fraud on my card. Is this legit? It might be! Our system will automatically notify you if a suspicious transaction is attempted on your card. If you don’t reply to the message to confirm that it’s a legitimate transaction, we will place a temporary freeze on your card to ensure your funds remain safe. Be aware that scammers frequently spoof the names and phone numbers of legitimate businesses so that it appears a text is coming from them when it's not. Never click a link you've been texted, and never share the following information: Your account number Your card number Your PIN Your online banking username and/or password Your full Social Security Number If in doubt, don't hesitate to contact us or send a secure message through online banking.

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Complete the form to request a donation of funds for your community project. Vibrant wants to Be the Good in the communities we serve. Get a little help from your friends We care about the communities where our members live and work Get a little help from your friends We care about the communities where our members live and work Find out what we can do for you The basics Are you looking for funding, giveaway items, or some extra helping hands? Get in touch. You must be a nonprofit or tax-exempt organization Submit a request at least 30 days in advance of your event (longer is better!) No solicitations will be allowed on Vibrant property Causes we support While we can’t help out with every request, we love to work with organizations that support these goals: Community development Civic affairs Culture Education (including booster clubs and PTAs) Environment Financial literacy Health and welfare Public safety Youth character building (including scouting, sports clubs, and other organizations) Submit a donation request

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Vibrant Members, find exclusive member-only offers for entertainment and events at Vibrant Arena at the Mark, Vibrant Music Hall, and more. The Vibrant Advantage Exclusive deals and discounts for Vibrant members only Not to brag, but you're kind of a big deal. Your Vibrant membership has granted you access to the VIP line. Check your inbox often for new offers and exclusive advantages. Not a member yet? We can fix that. Open an account New offers coming soon! Featured Offers Bush Get $10 tickets. Check your email for details! Luke Bryan Get $10 off each ticket. Check your email for details! Brooks & Dunn $10-$20 off each ticket