See where to find our Vibrant ITMs (interactive teller machines) and what makes them different from a traditional ATM. Say hello to ITM banking Just don't be startled when we say "hello" back. Get to know our ITMs Our ITMs (interactive teller machines) may look like ATMs, but they can do practically everything you'd visit a branch for. You can connect instantly via video with a Vibrant teller during business hours any time you need assistance You don’t need a debit card—just your photo ID When you deposit a check, you'll get an image of the deposited check on your receipt You can perform more types of transactions beyond getting cash or making deposits—including making a loan or credit card payment or transferring funds When to use TALK TO A TELLER ITM tellers are available 8:30 a.m. to 5 p.m. Monday through Friday and 8:30 a.m. to 12 p.m. on Saturday Our ITMs can also be used for simple tasks like making a deposit, getting cash, or checking your balance. During business hours, they can do a whole lot more. Select TALK WITH A TELLER on the main screen to: Cash a check Deposit cash or checks immediately Make a loan payment Move money from one account to another Get change for larger bills Update your contact information Order checks Order a replacement debit card How to MAKE AN ITM DEPOSIT You can insert up to 50 checks or bills at a time—the ITM will automatically scan and count them. Deposit checks by inserting up to 50 checks at a time in the deposit slot. The teller will ask you to verify each check image when it appears on screen. Deposit cash by inserting up to 50 bills in the deposit slot. The machine will display the total amount on screen. Please note that the ITMs do not accept coin deposits. How long does it take for my deposit to appear in my account? If you make a teller-assisted deposit, it should appear in your account immediately unless the teller informs you there will be a hold on the check. Why would Vibrant place a hold on my deposit? Your deposit totals more than $6,725 in a single day Your total deposit is larger than the balance available in your account Your account has been opened in the last 30 days The deposited check comes from an out-of-state financial institutions Find a location near you Bank in person at one of our Moline branches or enjoy full-service digital banking with our ITMs. Plus, Vibrant members now have access to over 30,000 surcharge-free ATMs. Find an ATM For a list of nearby ATM locations delivered right to your inbox, text your ZIP code to 91989. Vibrant HQ Branch Vibrant Credit Union 6600 44th Avenue Moline, IL 61265 More details SouthPark Branch Vibrant Credit Union 4400 16th St Moline, IL 61265 More details Vibrant ITM* Vibrant Coffeehouse & Kitchen 3230 Ridge Pointe Bettendorf, IA 52722 More details *This location features a full-service ITM (interactive teller machine) that connects you with our Vibrant team via video. Frequently asked questions Are the Vibrant ITM tellers Vibrant employees? They sure are! You may even recognize some friendly faces from your last trip to a Vibrant branch. How do I cash a check at an ITM? Insert the check in the deposit slot when the teller is ready. An image of your check will appear on screen, and you'll have the option to deposit or request cash back in $100s, $20s, $5s, or $1s and change. Can I use the ITM without talking to a teller? Yes! You can withdraw cash, deposit checks, or view your balance at any time. When making a withdrawal, you can choose Select Your Bills to pick the denominations you want; otherwise, the machine will dispense the largest available bills. If you choose to deposit a check without teller assistance, be aware that only the first $275 of your deposit will be available immediately. The remainder will be available within two (2) business days, unless there is a hold on your check. I left my debit card at home. Can I still do my banking? Yes! Select TALK TO A TELLER and show them your government-issued photo ID to verify your identity. How do I pay my Vibrant loan or credit card bill through an ITM? Pay in cash or with a check by inserting it in the deposit slot when the teller is ready—or ask the teller to transfer funds from your Vibrant checking or savings account. Are the drive-thru ITMs available 24/7? While our drive-thru ITMs are available 24/7 for deposits or cash withdrawals, most other transactions will only be available during regular business hours. Will it take longer for my deposit to post than it would if I went to a ordinary branch? Nope! When you use the "talk to teller" option, your deposit will post at the same time it would if you made the deposit in person at a branch. Can I deposit coins through a Vibrant ITM? Unfortunately, our ITMs do not have the ability to accept coins. Can I get a cashier's check or money order from a Vibrant ITM? If you're at our Vibrant HQ location, you can get cashier's checks and money orders through the ITM. You will need to pick these items up from our front desk staff in the Vibrant HQ lobby. If you're using any other ITMs, you can request to have a cashier's check mailed to you. Send us a secure message for more information! How can I ensure my transaction is private? You can either use the handset on the machine to speak directly with your teller or communicate via typing into the keyboard. There is also a mic jack on the machine for members who need to connect assistive technology. Can I get change for a $100 bill through a Vibrant ITM? You absolutely can, provided you connect with a teller through the ITM first. They can dispense $1, $5, $20, and $100 bills as requested. NOTE: If you're making an ordinary cash withdrawal without teller assistance, your withdrawal will be available in $20 bills only. FAQ

Get answers about what escrow is and how it can affect your monthly mortgage payments. Complete the form to make adjustments to your escrow before 2025. Get answers to your escrow questions It's that time of year—your annual escrow analysis shows what your monthly mortgage payment will be in 2026. Understanding your escrow analysis Let’s talk Escrow Analysis. We’ll walk through what your statement means, why your monthly payment might be changing, and break it all down in plain lingo—no finance degree required. Note: If you pay prior to January 1, 2026, your online account may not reflect your updated 2026 payment amount. Please call first to verify your updated payment amount. The basics What is an escrow account? An escrow account is a special holding account we use to pay your property taxes and homeowners insurance premiums. We manage this account for you so that you only need to make one monthly payment and don’t have to worry about multiple payment due dates. The amount of money that goes into your escrow account is based on our best estimate of what your insurance and property tax expenses will be in the coming year. What is an escrow analysis? The amount of money that goes into your escrow account reflects our best estimate of your property tax and homeowners insurance premiums for the coming year. Because these expenses can fluctuate over time (based on your home’s changing market value and other factors), it’s rare that the amount set aside for your escrow account exactly matches what is paid out. Every fall, we analyze your account to see whether we’ve set aside more money than you need (an overage) or not enough (a shortage). We also take a look at your latest insurance premiums and property tax bills so that we can adjust your payments for next year to reflect any changes. What happens if there's not enough money in my escrow account to pay my taxes and insurance? If your account has a shortage, your taxes and premiums will still be paid—but you will need to pay the difference back to us. There are two ways to do this: We can either increase your mortgage payments next year to cover that amount, or you can submit a payment for the entire sum before noon on Wednesday, December 31, 2025. What happens if there's MORE money in my escrow account than was needed? If your account has an overage of less than $50, we’ll carry the remainder over to next year to provide a cushion for any potential shortages. If your account has an over of $50 or more, you will receive a check for the surplus amount that you can spend as you see fit. Can I choose not to escrow my insurance premiums and property taxes? In some cases, you can. Contact us and we’ll determine if that is an option for you. I have more questions. How do I reach an escrow specialist? You can email us directly or call 1-800-323-5109. Monthly payments When does my new monthly payment go into effect? January 1, 2026. If you typically make your January payment prior to the first of the month, please make sure to adjust that payment to reflect the new payment amount and avoid any late fees. IMPORTANT: Your online account will not reflect the updated amount due until January 1, 2026. This is so that we can make adjustments for members who choose to pay all or part of their escrow shortages up until December 31, 2025. Why is my monthly mortgage payment going up? While the principal and interest on your mortgage payment haven’t changed, your property taxes and/or homeowners insurance premiums have increased since your last escrow analysis. We therefore have to set aside a larger amount of money each month to cover these increases. How do I update my automatic payment? You need to complete and submit an escrow change form to us by noon on December 31, 2025. If you pay your mortgage through a non-Vibrant account, you will need to provide your account number. If you pay extra toward your principal balance or would like to start, make sure to note the payment amount on your form. My mortgage payment has increased by more than my taxes and/or insurance premiums have. Why? That indicates that your escrow account had a shortage in 2025 (your estimated escrow contributions were smaller than your actual taxes and/or premiums). In addition to increasing your payment to accommodate those higher charges, you also need to make up the amount of the shortage. If you prefer, you can pay some or all of the shortage amount by noon on December 31, 2025, and decrease your payments for next year. Why is my monthly morgage payment going down? While the amount of principal and interest you pay toward your mortgage hasn’t changed, either your property tax assessment or homeowners’ insurance premiums have declined since last year. Enjoy the savings! If I pay into the escrow now, can I avoid my payment going up at all? No, the payments will always be based at minimum of what your taxes and insurance are. Since those typically increase annually, paying the shortage does not mean the monthly amounts won't increase for next year. Escrow shortages Can I pay my shortage up front? How long do I have to make the payment before it affects my payment? Yes, you can pay all or a portion of your shortage. This must be done by noon on Wednesday, December 31, 2025. How do I pay my shortage? You can make your payment through our online banking platform. After logging in, you will see your home loan appear on the main dashboard screen. Click on your home loan to expand this area. Select "Pay Now." In the bulleted options, you will see an "Escrow Only" option. Enter the appropriate amount here. Finish your transaction by selecting "Submit Transfer." Upon payment, please contact us to have your 2026 payments updated accordingly. Escrow overages When will I receive a refund of my escrow overage? Your check will arrive within two weeks after you receive your escrow analysis letter. Will I receive a check, or will it be deposited into my account? You will receive a check in the mail. I had an overage, but I didn't receive a check. Why not? If your overage amount was less than $50, it remains on deposit in your escrow account to provide a cushion for any potential shortages in 2026.

Learn how my interest is calculated Premier Checking: Interest dividends are paid monthly on your average daily balance for the month. So if you have an average daily balance of $100, you'll earn approximately 31 cents in interest at the end of the month. Interest dividends are paid to your account at the end of every month. On our Savings Accounts , interest dividends are paid monthly on your average daily balance for the month. So if you have an average daily balance of, say, $104.35 in a Preferred Savings account, you'll earn 4.00% APY on that amount. Previous Item Next Item

Get help planning for retirement with one of our certified financial advisors. Find out how to get started. Make retirement planning less taxing Increase your financial flexibility by opening an IRA. Contact an advisor How a traditional IRA works Make retirement planning less taxing Increase your financial flexibility by opening an IRA Contact an advisor Choose the type of account you want You can choose to deposit your IRA contributions in a traditional savings account or in an IRA certificate of deposit (CD). See our current CD rates. Make a tax-deductible contribution As of 2023, you can contribute up to $6,500 a year to your IRA account if you're younger than 50. After that, you can contribute up to $7,500 a year. These contributions are tax-deductible at the time of contribution. Avoid penalties for early withdrawal You can withdraw your money from an IRA at any time—but if you're below the age of 59 and 1/2 years, you may be subject to additional tax penalties except in certain circumstances. Start making withdrawals by age 72 Once you reach 72 years of age, you're required to receive a minimum distribution from your account every year. The exact amount will depend on your balance and your estimated life expectancy. Your IRA distribution is subject to state and federal taxes. Make your savings work harder with a CD Get a better return on your savings when you invest in a certificate of deposit. Invest as little as $5 and for as short a period as 3 months. See rates

Welcome, Modern Woodmen of America! Check out these helpful videos to get started with your Chapter account. Desktop How to log in for the first time Navigating online banking Ordering checks Getting Started with Your Vibrant Chapter Account Mobile How to log in for the first time Navigating online banking How to make a mobile deposit 5 tips for making mobile deposit easier Navigating online banking

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Learn about Vibrant HQ, Vibrant's corporate headquarters in Moline, Illinois. Welcome to Vibrant HQ Come visit us at a branch to get expert assistance from our team. Get directions Add a Title Welcome to Vibrant HQ Come visit us at a branch to get expert assistance from our team. Get directions Behind the Pinwheel Your one stop for everything Vibrant. Banking Check out our ITMs, where you can speak face-to-face with a teller, or come into a branch for help opening a new account, applying for a loan, and getting assistance with your existing account. Corporate offices It’s where to go for job interviews and other business. Despite the fact that dozens of us share an open-plan office, it’s surprisingly quiet! A great place to work If you work here, we want you to feel at home. Take time from your day to work out, enjoy lunch with friends, or hang out after hours in the employees-only bar. Meet our state-of-the-art ITMs Our new all-digital branch at Vibrant HQ is the first to feature interactive teller machines (ITMs). What makes them different? You can do much more than getting cash or making deposits—including making a loan payment, transferring funds, or communicating face-to-face with a Vibrant teller. You don't need to fill out deposit slips or payment coupons. When you make a deposit, you'll get an image of the check printed on your receipt. Working at Vibrant HQ Get a sneak peek inside our workspaces! Here are a few highlights. Three types of workspace—offices, pods, and cubicles Adjustable-height desks with laptop docking stations and dual monitors Locking personal storage cupboards State-of-the-art conference rooms for video conferences, presentations, and training Casual, comfy seating throughout the building-bring your laptop! Scooters you can ride to meetings throughout the building (just remember to ding the bell as you're rounding corners) Frequently asked questions How do I get to Vibrant HQ? Vibrant HQ is located at 6600 44th Avenue in Moline, Illinois. Credit Union visitors should use the front entrance, under the giant pinwheel! Get driving directions. What hours is Vibrant HQ open? Business hours are 8:30 a.m. to 5 p.m. CT Monday through Friday and 8:30 a.m. to 12 p.m. CT on Saturday. FAQs

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Vibrant is proud to be the official sponsor of the Quad City Strikers youth soccer organization. Want to save money? Sign up to receive special offers from Vibrant plus VIP access to exclusive Strikers apparel and gear. Yes, I'm interested! Add a Title Want to save money? Sign up to receive special offers from Vibrant plus VIP access to exclusive Strikers apparel and gear. Yes, I'm interested! Dear Strikers Family, Our ongoing partnership with the Strikers has been an amazing experience. From watching each team take the field for the first time in their Vibrant jerseys to cheering as they distinguished themselves in competition, it's been exciting to see these kids growing in skill and ability. We're proud to be a part of an organization where players learn to be their best on and off the field—and we’re excited for what comes next. Vibrant | #bevibrant Stay tuned for more great perks As the Strikers' corporate partner, we've worked with the organization to ensure players have access to trainers, indoor practice facilities, and great new jerseys. As the new season gets under way, we'll be pitching in to provide special try-out shirts, team photos, and unique gear for our hard-working coaches.

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Say hello to our friends at Mortgage Center, a credit union-owned mortgage company with more than 30 years' experience helping members purchase their dream homes. You'll find affordable payments, competitive rates, and terms that fit your goals—whether you're planning to upgrade in a few years or have found your forever home. Put your home to work Tap into your home's equity to cover life’s big plans—or the unexpected ones. Get started Flexible terms 5-, 10-, or 15-year repayment terms One-time lump sum Receive the full loan amount upfront, making it ideal for large expenses No prepayment penalties Enjoy the freedom to pay off your loan early without additional fees Today's rates Local knowledge Mortgage Center serves members throughout the Midwest. Wherever you're headed, our experts are ready to help you understand home trends near you. Affordable rates & fees There's a reason people turn to credit unions when they're looking for a loan. Mortgage Center is committed to delivering you the best service at the lowest possible cost. Education & guidance Mortgage Center will make sure you understand your options at every step of the process—no jargon required. Fast, convenient closings Mortgage Center works hard to make sure your loan closes as quickly as possible. They also make it easy to handle final paperwork—even if you're not in your new city yet. Put your home to work Tap into your home's equity to cover life’s big plans—or the unexpected ones. Get started Talk to Mortgage Center Ready to unlock your home's potential? Say hello to our friends at Mortgage Center, a credit union-owned mortgage company with more than 30 years' experience helping members purchase their dream home — and offering home equity loans to help them make the most of it. You'll find affordable payments, competitive rates, and terms that fit your goals—whether you're planning to upgrade in a few years, have found your forever home, or want to tap into your equity for renovations, debt consolidation, or more. Get started (i) Any loan fee that is a percentage of the credit limit under the plan and an estimate of any other fees imposed for opening the plan, stated as a single dollar amount or a reasonable range. (ii) Any periodic rate used to compute the finance charge, expressed as an annual percentage rate as determined under § 1026.14(b). (iii) The maximum annual percentage rate that may be imposed in a variable-rate plan. The Assumptions link takes us to the disclosures but TILA requires Clear and Conpicuous disclosures meaning the disclosed aspects have qual prominence and in close proximity to the advertised rates or payments triggering the required disclosures,

Make the most of your Vibrant account with these handy tools. Sign up for e-statements, request Skip-a-Pay on your personal or auto loan, and more. Bank your own way Find everything you need to manage your finances. View FAQ Add a Title Bank your own way Find everything you need to manage your finances. View FAQ Shorten your to-do list E-statements Save a trip to the mailbox and get instant access to all your account statements when you sign up to receive them electronically. Learn more Direct deposit Send your paycheck, monthly benefits, or other recurring payments directly to your checking or savings account. Enroll now AutoPay Never forget an insurance or loan payment. You can even set up direct deposit for your employees! Enroll in AutoPay Set up online banking Securely access all your Vibrant accounts via your browser. Check your balances Pay bills Transfer money Enroll in online banking Stretch your budget with Skip-a-Pay Short on cash because of unexpected expenses? With Skip-a-Pay, you can skip your monthly payment on your Vibrant vehicle or personal loan up to two times a year (non-consecutive months only). Request Skip-a-Pay The closest branch is as near as your phone Android Find a nearby ATM, check your balances, or transfer funds on the go. Available for Android or Apple devices. Download the Vibrant App on Google Play> Apple Find a nearby ATM, check your balances, or transfer funds on the go. Available for Android or Apple devices. Download the Vibrant App at the App Store> More resources How to connect external accounts Move money between your Vibrant accounts and your accounts at other financial institutions via your online banking dashboard. Learn more > How to update your password It's a good idea to change your password at least once a year—and more frequently if you use shared computers or public WiFi. Learn more > How to protect yourself against fraud Scammers are always trying new ways to gain unauthorized access to your account. Use these guidelines to better protect yourself. Learn more >